ServiceNow Platform Ownership - CMDB

Precision Technologies; Libertyville (IL); On-site; USD 160,000 - 230,000; Full time

Job summary

Precision Technologies seeks a seasoned ServiceNow Platform Leader to own day-to-day administration, security, governance, and continual improvement of the ServiceNow platform in Libertyville, IL. This role acts as the primary technical owner for ITSM processes across the enterprise, driving incident, problem, change, and service catalog enhancements.

The leader will manage CMDB governance, data quality, CI lifecycle, and integrations with multiple systems, ensuring platform health, security,

Qualifications

• Minimum 14+ years experience in ServiceNow leadership roles.
• Proven track record delivering enterprise ServiceNow platforms.
• Strong governance, security, and compliance focus.

Responsibilities

• Own day-to-day administration, availability, security, governance, and continual improvement of the ServiceNow platform.
• Serve as the primary technical owner and SME for the ServiceNow platform across enterprise stakeholders.
• Administer and improve Incident, Problem, Change, Request, Service Catalog, Knowledge, SLA, Major Incident, and reporting capabilities.
• Own CMDB governance, data quality, CI lifecycle, Discovery, Service Mapping, Event Management, and operational visibility.

Skills

ServiceNow administration

ITSM leadership

CMDB governance

Platform integrations

Tools

ServiceNow

MID Server

Integration Hub

Job description

REQ:: ServiceNow Platform Leadership - Libertyville, IL

Duration: 12+ month

Min 14+ years candidate

ServiceNow Platform Ownership

• Own the day-to-day administration, availability, security, governance, and continual improvement of the ServiceNow platform.

ITSM Leadership

• Serve as the primary technical owner and subject matter expert for the ServiceNow platform across enterprise stakeholders.
• Administer and continuously improve Incident, Problem, Change, Request, Service Catalog, Knowledge, SLA, Major Incident, and reporting capabilities.

ITOM & CMDB Management

• Own CMDB governance, data quality, CI lifecycle, Discovery, Service Mapping, Event Management, and operational visibility to improve service health and reduce MTTR.

ITAM & License Management

• Manage hardware/software asset lifecycles, software models, entitlements, reclamation, compliance, audits, and optimization.

Configuration & Automation

• Configure workflows, forms, notifications, roles, access controls, automation, data structures, and platform capabilities to deliver scalable solutions.

Integrations & Data Integrity

• Design and maintain APIs, MID Server, Import Sets, Integration Hub/Spokes, and integrations with identity, monitoring, procurement, financial, and endpoint systems.

Platform Lifecycle & Release Management

• Manage environments, upgrades, releases, testing, SDLC controls, and platform changes while ensuring security, compliance, and operational requirements are met.

Governance & Roadmap

• Support the ServiceNow strategy and roadmap, manage demand and technical debt, prioritize enhancements, and establish standards aligned with ITIL and enterprise architecture.

Reporting & Operational Excellence

• Develop dashboards, KPIs, and operational reports; monitor platform health and performance; and identify opportunities for automation, cost reduction, and risk mitigation.

Stakeholder Partnership & Enablement

• Collaborate with business and IT stakeholders, translate requirements into sustainable solutions, and drive adoption through documentation, training, communication, and continual process improvement.