ServiceNow Platform Owner (Senior Public Service Administrator, Opt. 3)

Civicworks; Illinois; On-site; USD 120,000 - 180,000; Full time

Job summary

Civicworks in Illinois is seeking a ServiceNow Platform Owner to steer the enterprise ServiceNow platform's strategy, governance, and operational management.

As a senior leader, you will direct staff, align platform initiatives with business goals, collaborate with agency leadership, and guide administration, implementation, and support across IT services.

This role requires strong leadership and the ability to drive service delivery improvements and cross-functional partnerships.

Qualifications

• Four years of college-level coursework in MIS, IT, CS, or related IT field.
• Four years of progressively responsible administrative IT experience.
• Three years supervisory experience in large, complex IT organizations.
• Four years of experience supporting, governing, administering, or managing enterprise ServiceNow or similar platforms.
• Four years of experience with ServiceNow ITSM, ITAM, ITOM, HRSD, SPM, SecOps, CMDB or related modules.

Responsibilities

• Oversee strategic direction, governance, and operational management of the enterprise ServiceNow platform.
• Direct staff and lead platform administration, implementation, and support teams.
• Serve as primary liaison for cross-functional collaboration with business units and agency leadership.
• Stay current on IT developments and align platform strategy with organizational goals.

Skills

Platform governance

Staff leadership

Cross-functional collaboration

IT leadership

Education

MIS/IT/CS coursework

Tools

ServiceNow ITSM

ServiceNow ITAM

ServiceNow ITOM

ServiceNow HRSD

ServiceNow SPM

ServiceNow SecOps

CMDB

Job description

The Department of Innovation and Technology seeks a ServiceNow Platform Owner to oversee the strategic direction, governance, and operational management of the enterprise ServiceNow platform. This senior leadership role involves directing staff, establishing platform strategy, managing service delivery operations, and serving as the primary liaison for cross-functional collaboration across business units and agency leadership. The successful candidate will lead teams in platform administration, implementation, and support while staying current on IT developments.

Key qualifications:

• Four years of college-level coursework in management information systems, IT, computer science, or related IT field
• Four years of progressively responsible administrative IT experience in public or private organizations
• Three years of professional experience supervising IT professional teams in large, complex IT organizations
• Four years of experience supporting, governing, administering, or managing enterprise ServiceNow or similar platforms
• Four years of experience developing, supporting, or maintaining enterprise platform operating models
• Four years of experience with ServiceNow ITSM, ITAM, ITOM, HRSD, SPM, SecOps, CMDB or related modules