Senior ITSM/ITAM Platform Engineer

Quanta Services, Inc.; Houston (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

Quanta Services, Inc. seeks a Senior ITSM/ITAM Platform Engineer to lead the reboot and ongoing administration of our enterprise ITSM/ITAM framework, primarily on ServiceNow.

You will set data models, workflows, and integrations, while guiding third-party partners and maintaining a durable, well-governed service. You will own the platform end-to-end, ensuring ITIL-aligned processes, a robust CMDB, and scalable service catalog driven by business needs.

Qualifications

• ITIL certification required; ITIL v4 Foundation or higher.
• 6+ years hands-on with an enterprise ITSM platform, with significant ServiceNow depth (ITSM & ITAM/CMDB).
• Led implementation or major rebuild of an ITSM platform from requirements through go-live.
• Strong admin and development skills: workflows, catalog/config, scripting, ACLs, integrations, upgrades.
• Service catalog design and ITAM/CMDB experience; accurate asset/config data.
• Experience directing third-party delivery partners to architectural standards and quality.
• Platform-agnostic ITSM fundamentals to evaluate alternatives (e.g., Ivanti Neurons, Freshworks).
• Excellent communication with IT leadership, partners, and stakeholders.
• Structured problem solving; turning complex requirements into maintainable patterns.

Responsibilities

• Lead initial development of the rebooted ITSM/ITAM environment (ServiceNow).
• Administer platform post go-live: admin, releases, upgrades, security, integrations.
• Build and maintain a complete service catalog and ITAM foundations (CMDB, lifecycle data).
• Design integrations with identity, endpoints, HR, finance, and OSS systems; drive automation.
• Direct third-party consultants and ensure governance, architecture, and quality.
• Collaborate with Enterprise IT and stakeholders to set direction and patterns.

Skills

ITIL v4 Foundation

Enterprise ITSM

Platform governance

Stakeholder management

Automation workflows

Education

Bachelor's degree in IT/CS

Tools

ServiceNow

Ivanti Neurons

Freshworks

REST/SOAP

IntegrationHub

Job description

About Us

Every moment of every day, people around the world rely on the energy they access through infrastructure built by Quanta. Comprising the largest skilled-labor force in North America, our employees are highly skilled and innovative, continually working to connect people and power. We’re building the infrastructure that supports the energy transition, and there are more opportunities than ever to be part of our team. Join us and build your career building a brighter future.

Imagine what you could do here. We encourage, inspire, and support our people to seize opportunities in our corporate office and with hundreds of our operating companies worldwide that provide solutions for the utility, renewable energy, electric power, industrial, and communications industries.

Quanta actively promotes and maintains a culture of belonging where all employees can be themselves, live their values, and find opportunities to succeed. When you join our team, you join a dynamic organization in which career development is encouraged, excellence is rewarded, and diversity is prized. Come find out how our people power modern life.

About this Role

We are seeking a Senior ITSM/ITAM Platform Engineer to lead the initial development and the ongoing administration of our enterprise IT Service Management and IT Asset Management platform. Today that platform is ServiceNow, and the role is anchored in ServiceNow; an active evaluation of alternatives (including Ivanti Neurons and Freshworks) is underway, so platform-agnostic ITSM fundamentals matter as much as product-specific depth. You will be the senior technical owner — designing the build, configuring and developing the platform, directing any third-party delivery partner, and running the platform as a durable, well-governed service after go-live.

What You'll Do

Lead Initial Development of the Platform

You will own the technical design and build of the rebooted ITSM/ITAM environment. Working hands-on alongside the architecture team and any third-party implementation partner, you translate business requirements into well-structured platform configuration and development — setting standards for data models, workflows, integrations, and configuration-versus-customization decisions. You bring enough depth to be the credible technical authority in the room and to push back on over-customization that would not scale.

Administer and Operate the Platform

Once live, you own the platform as an ongoing service. You are responsible for day-to-day administration, release management, upgrades, performance, security and access control, and the health of integrations. You keep the platform current, stable, and aligned to ITIL-based service management practices, and you build the operational discipline that keeps it dependable as adoption grows across the operating companies.

Build and Maintain the Service Catalog and ITAM Foundations

You implement and maintain a complete, well-structured service catalog and the underlying request, incident, change, and problem workflows. On the asset side, you stand up and steward the CMDB and asset lifecycle data so that hardware, software, and license information is accurate and actionable. You treat completeness, data quality, and usability of the catalog as first-class engineering concerns.

Integrate and Automate

You design and build integrations between the ITSM/ITAM platform and the surrounding ecosystem (identity, endpoint, discovery, HR, finance, and operating-company systems). You bring an automation-first mindset — replacing manual effort and tribal knowledge with workflows, discovery, and patterns that hold up as Quanta grows.

Direct Delivery Partners and Govern the Build

You lead third-party consultants and delivery partners to Quanta's vision and standards — leveraging their expertise while holding them accountable to architectural patterns, ITIL-aligned process design, and quality. You establish the governance and change-control framework that keeps the platform trustworthy without becoming a bottleneck.

Partner Across the Organization

You work directly with Enterprise IT, process owners, security, and operating-company stakeholders. You own the technical perspective on what good looks like, advise on platform direction (including the ServiceNow-versus-alternatives evaluation), and turn operational complexity into clear, supportable patterns.

What You'll Bring

• ITIL certification — required. ITIL v4 Foundation or higher; you apply service-management practice in real platform and process design, not just in theory.
• 6+ years working hands-on with an enterprise ITSM platform, with significant depth in ServiceNow — including ITSM and ITAM/CMDB modules.
• Demonstrated experience leading the implementation or major rebuild of an ITSM platform, from requirements through design, build, and go-live.
• Strong hands-on administration and development skills: workflow/flow design, catalog and form configuration, scripting, ACLs and security, integrations (REST/SOAP, IntegrationHub or equivalent), and upgrade/release management.
• Service catalog design and ITAM/CMDB experience — building a complete, well-structured catalog and maintaining accurate asset and configuration data.
• Experience directing third-party delivery partners — leading them to your standards while holding them accountable to architecture and quality.
• Platform-agnostic ITSM fundamentals strong enough to evaluate and operate alternative platforms (e.g., Ivanti Neurons, Freshworks) on their merits.
• Exceptional communication and stakeholder skills; you will work directly with IT leadership, delivery partners, and operating-company stakeholders.
• Structured problem-solving — decomposing messy requirements, designing governed processes, and turning complexity into clear, maintainable patterns.

Strongly Preferred

• ServiceNow certifications — Certified System Administrator (CSA) and one or more Certified Implementation Specialist (CIS) credentials (e.g., ITSM, Discovery, or HAM/SAM).
• Experience in construction, engineering, energy, or infrastructure-services industries.
• Experience supporting operating companies in a federated structure where business units keep their autonomy alongside a corporate function.
• Experience evaluating or migrating between ITSM platforms.

Education

Bachelor's degree required; information systems, computer science, or a related field preferred. ITIL certification is required for this role; relevant platform certifications (e.g., ServiceNow CSA/CIS) are strongly preferred.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, and/or any other basis protected by applicable federal, state or local law.We are an Equal Opportunity Employer, including disability and protected veteran status. We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application, interview, or hiring processes or to perform the essential functions of a position, please contact us the Company’s Human Resources department.