ServiceNow Platform Lead & Roadmap Architect

TechDigital Group; San Antonio (TX); On-site; USD 42,000 - 73,000; Full time

Job summary

Anglo American is seeking a Senior ServiceNow Consultant to own the roadmap and guide client engagements from requirements through release. The role requires deep expertise in ServiceNow as a platform and in managing complex process improvements.

Base location India with 4-5 budgeted business travels annually to London, South Africa and Brazil. Expect strong collaboration with global teams, on-call support, KPI-driven SLA adherence and governance of ServiceNow best practices.

Qualifications

• 15+ years of total experience in managing processes and ServiceNow as a platform.
• Strong experience owning ServiceNow roadmaps and understanding all modules.
• Ability to translate business requirements into detailed functional and technical specs.
• Experience in cloud DevOps processes on ServiceNow and governance compliance.

Responsibilities

• Own and articulate the ServiceNow roadmap for Anglo American, including 30-60-90 day plans.
• Provide on-call support, root cause analysis, and SLA-compliant ticket resolution.
• Collaborate with ServiceNow technical teams to implement requirements and test deliverables.
• Ensure adherence to best practices and maintain SNOW at current release level (N-1).

Skills

ServiceNow expertise

Roadmap ownership

Business analysis

Cloud DevOps on SNOW

Stakeholder comms

Job description

Anglo American is seeking a Senior ServiceNow Consultant to own the roadmap and guide client engagements from requirements through release. The role requires deep expertise in ServiceNow as a platform and in managing complex process improvements.

Base location India with 4-5 budgeted business travels annually to London, South Africa and Brazil. Expect strong collaboration with global teams, on-call support, KPI-driven SLA adherence and governance of ServiceNow best practices.