ServiceNow Platform Lead, Enterprise Applications

NAPA Management Services Corporation; Melville (NY); Remote; USD 123,000 - 169,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

401(k)

Job summary

North American Partners in Anesthesia (NAPA) is seeking a Manager of Enterprise Applications to own the ServiceNow platform end to end, including architecture, roadmap, and governance. You will lead the ServiceNow team, manage the backlog, and partner with business stakeholders to deliver scalable digital workflows across the enterprise.

The role requires deep ServiceNow expertise, HIPAA awareness, and a track record of cross-functional leadership.

Qualifications

• 8+ years of enterprise platform experience with 3+ years leading technical teams.
• 5+ years hands-on ServiceNow experience across ITSM/ITOM/ITAM/HRSD.
• Experience in healthcare or regulated industry (HIPAA) preferred.

Responsibilities

• Own the ServiceNow platform end to end: architecture, roadmap, and instance strategy.
• Lead the platform backlog, release process, and agile delivery with stakeholders.
• Oversee platform upgrades, integrations, and third-party partnerships.

Skills

ServiceNow

ITSM

ITOM

ITAM

HRSD

Leadership

Agile

Governance

Integration

HIPAA

Education

Bachelor's degree

CSA

CIS-ITSM

CIS-HR

CIS-HAM

CIS-SAM

CIS-ITOM

ITIL

Agile certification

Job description

North American Partners in Anesthesia (NAPA) is seeking a Manager of Enterprise Applications to own the ServiceNow platform end to end, including architecture, roadmap, and governance. You will lead the ServiceNow team, manage the backlog, and partner with business stakeholders to deliver scalable digital workflows across the enterprise.

The role requires deep ServiceNow expertise, HIPAA awareness, and a track record of cross-functional leadership.