Enterprise Applications Manager (Remote)

North American Partners in Anesthesia; Sunrise (FL); Remote; USD 100,000 - 130,000; Full time

Benefits offered by this job

Paid Time Off

Health, life, vision, and dental insurance

401(k)

Leadership development opportunities

Job summary

A healthcare services leader is seeking an Enterprise Applications Manager to oversee its ServiceNow platform and manage the development team. This remote role requires over 10 years of experience and strong ServiceNow expertise. Key responsibilities include leading platform upgrades, ensuring compliance with IT standards, and providing high-level support for enterprise applications. The company offers a competitive benefits package and opportunities for professional development.

Qualifications

• 10+ years of experience in enterprise application architecture and support.
• 5+ years managing technical teams.
• Hands-on experience with ServiceNow modules.
• Experience in platform upgrades and integrations.

Responsibilities

• Lead and manage a team of ServiceNow developers and system administrators.
• Oversee the performance of the ServiceNow platform.
• Ensure compliance with IT standards and policies.
• Provide Tier 3 support for ServiceNow applications.

Skills

ServiceNow expertise

Team management

Agile methodologies

Communication skills

Problem-solving skills

Education

Bachelor’s degree in Computer Science, Engineering, or related field

ServiceNow System Administrator Certification

ITIL certification

Tools

ServiceNow

Agile tools

Job description

Enterprise Applications Manager (Remote)

Join to apply for the Enterprise Applications Manager (Remote) role at North American Partners in Anesthesia

Enterprise Applications Manager (Remote)

Join to apply for the Enterprise Applications Manager (Remote) role at North American Partners in Anesthesia

• Lead, mentor, and manage a team of ServiceNow developers and system administrators. Oversee the architecture, roadmap, and performance of the ServiceNow platform, including ITSM, ITOM, ITAM, HRSD, HAM/SAM, and custom applications.
• Serve as the subject matter expert for ServiceNow, driving platform adoption, innovation, and best practices.
• Coordinate platform upgrades, module implementations, integrations, and ongoing maintenance efforts.
• Ensure compliance with enterprise IT standards, policies, and regulatory requirements.
• Manage external vendors and ServiceNow partners, ensuring optimal delivery of services and support.
• Analyze business needs and collaborate with stakeholders to design and implement scalable ServiceNow solutions.
• Ensure consistent application of secure design and integration patterns across the enterprise platform ecosystem.
• Provide Tier 3 support and troubleshooting expertise for ServiceNow and related enterprise applications.
• Report on ServiceNow platform health, performance, capacity, and ongoing initiatives.
• Support strategic planning for future enterprise application initiatives and cross-platform integrations.
  
  

Sunrise,FL - USA

Position Requirements

Duties & Responsibilities:

• Lead, mentor, and manage a team of ServiceNow developers and system administrators. Oversee the architecture, roadmap, and performance of the ServiceNow platform, including ITSM, ITOM, ITAM, HRSD, HAM/SAM, and custom applications.
• Serve as the subject matter expert for ServiceNow, driving platform adoption, innovation, and best practices.
• Coordinate platform upgrades, module implementations, integrations, and ongoing maintenance efforts.
• Ensure compliance with enterprise IT standards, policies, and regulatory requirements.
• Manage external vendors and ServiceNow partners, ensuring optimal delivery of services and support.
• Analyze business needs and collaborate with stakeholders to design and implement scalable ServiceNow solutions.
• Ensure consistent application of secure design and integration patterns across the enterprise platform ecosystem.
• Provide Tier 3 support and troubleshooting expertise for ServiceNow and related enterprise applications.
• Report on ServiceNow platform health, performance, capacity, and ongoing initiatives.
• Support strategic planning for future enterprise application initiatives and cross-platform integrations.
  
  

Experience/Skill Requirements

• 10+ years of experience in enterprise application architecture and support, including 5+ years managing technical teams.
• 5+ years of hands-on experience with the ServiceNow platform, including ITSM, ITOM, ITAM, HRSD, and HAM/SAM modules.
• Demonstrated success managing platform upgrades, customizations, and integrations with third-party systems.
• Proven experience implementing development best practices, governance, and agile workflows within ServiceNow.
• Solid background in enterprise application integration, performance tuning, and security best practices.
• Experience working in Agile or hybrid project environments (preferred).
• Ability to lead cross-functional teams and drive projects to completion in a complex environment.
• Strong communication, organizational, and problem-solving skills.
  
  

Education/Certification Requirements

• Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).
• ServiceNow System Administrator Certification required; additional certifications (e.g., CIS-ITSM, CIS-ITOM, CIS-HR, CIS-Discovery) preferred.
• ITIL certification is a plus.
• Agile certification (e.g., Scrum Master, SAFe, PMI-ACP) is desirable.
  
  

Total Rewards

• Generous benefits package, including:
• Paid Time Off
• Health, life, vision, dental, disability, and AD&D insurance
• Flexible Spending Accounts/Health Savings Accounts
• 401(k)
• Leadership and professional development opportunities
  
  

About North American Partners In Anesthesia

North American Partners in Anesthesia (NAPA) has evolved through more than 30 years to become a leader in anesthesia and perioperative services. Single specialty and clinician led, we remain committed to our mission of delivering exceptional patient experiences, every day. At NAPA, we cultivate leaders, promote work‐life balance, and celebrate diversity. We know your success promotes our success, and we give you the tools and programs to achieve your goals. With flexibility, a collegial and collaborative environment, a wide range of market‐leading benefits, and career opportunities from coast‐to‐coast, your future is waiting at NAPA.

Wherever your career is today, let us take you to new heights. Take a LEAP to the destination of choice in anesthesia.

The Manager – Enterprise Applications is responsible for the leadership, strategic management, and technical oversight of enterprise platforms, with a primary focus on the ServiceNow platform. This role includes managing a team of ServiceNow developers and administrators, ensuring the platform is effectively leveraged to support organizational needs, streamline operations, and align with IT and business goals.

EEO Statement

North American Partners in Anesthesia is an equal opportunity employer.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Hospitals and Health Care

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