ServiceNow Platform Lead: Delivery & Governance

KLATencor Corporation; Ann Arbor (MI); Presencial; USD 110 000 - 160 000; Tempo integral

Resumo da oferta

KLA’s IT group supports business growth by connecting people, process and technology. The ServiceNow Product Manager role drives operational effectiveness, governance, and value across IT Service Management, Customer Service Management, CMDB, and automation.

You will partner with platform teams, process owners, and leaders to prioritize work and communicate progress. The role emphasizes delivery coordination, governance, and measurable outcomes, enabling broad adoption of platform capabilities

Responsabilidades

• Coordinate delivery activities across ServiceNow development, administration, and CMDB teams.
• Drive visibility into team priorities, commitments, capacity, and progress.
• Facilitate intake, triage, and prioritization processes.
• Coordinate roadmap planning and release readiness activities.
• Track dependencies, risks, blockers, and cross-functional initiatives.
• Improve delivery predictability and execution discipline.
• Serve as the primary operational point of contact for ServiceNow stakeholders.
• Build relationships with business leaders, process owners, and technical teams.
• Facilitate discussions regarding priorities, roadmap decisions, and platform capabilities.
• Communicate platform strategy, delivery status, and operational metrics.
• Help restore and strengthen stakeholder confidence in the platform team.
• Support Product Owners and Process Owners in defining requirements and priorities.
• Coordinate backlog management and work intake processes.
• Facilitate business requirements gathering and solution discussions.
• Help establish governance practices across ServiceNow products and capabilities.
• Promote adoption of standardized workflows and platform capabilities.
• Coordinate platform governance activities.
• Support demand management and prioritization frameworks.
• Assist with platform review boards and decision-making processes.
• Support service catalog, request management, and process governance initiatives.
• Drive consistency across ITSM, CSM, CMDB, workflow automation, and reporting solutions.
• Coordinate operational reporting and KPI reviews.
• Develop stakeholder-facing dashboards and status reporting.
• Support emerging service health and service ownership initiatives.
• Assist leadership in communicating platform value and outcomes.
• Track adoption and effectiveness of ServiceNow capabilities.
• Identify opportunities for improvement

Ferramentas

ServiceNow

Descrição da oferta de emprego

KLA’s IT group supports business growth by connecting people, process and technology. The ServiceNow Product Manager role drives operational effectiveness, governance, and value across IT Service Management, Customer Service Management, CMDB, and automation.

You will partner with platform teams, process owners, and leaders to prioritize work and communicate progress. The role emphasizes delivery coordination, governance, and measurable outcomes, enabling broad adoption of platform capabilities