ServiceNow Platform Engineer

Huntington Bancshares, Inc.; Houston (TX); On-site; USD 110,000 - 160,000; Full time

Job summary

Huntington Bancshares, Inc. seeks a ServiceNow Platform Engineer to provide technical and consultative support on complex issues. You will analyze, design, and develop systems from user specs and stay current with industry trends. May lead projects and train staff as needed.

The role is onsite at Huntington corporate offices with locations including Dallas, Houston and other corporate sites; specific work arrangements will be set by the hiring team.

Qualifications

• Bachelor's Degree or 4+ years of equivalent experience.
• 5+ years of experience in application development, ITSM and ServiceNow.

Responsibilities

• Manage and resolve issues against ServiceNow applications.
• Advise internal teams on process and technology inefficiencies within the platform.
• Perform routine maintenance including performance monitoring and remediation of errors.
• Maintain and improve platform stability by applying best practices.
• Provide training and knowledge across the platform to internal teams and partners.
• Develop reporting strategy and maintenance plan for platform-wide reporting.

Skills

ServiceNow

ITSM

OOP

Education

Bachelor's Degree or 4+ years experience

Tools

REST/JSON

Web Services

Job description

Description

This position is an onsite position and is available to be filled at any Huntington Corporate office location (see location options on posting)

• Atlanta, GA
• Charlotte, NC
• Dallas, TX
• Houston, TX
• Detroit, MI
• Birmingham, AL
• Other Corporate Locations Available

Summary

The ServiceNow Platform Engineer provides technical and consultative support on the most complex technical matters.Provides technical and consultative support on the most complex technical matters. Analyzes, designs, and develops systems based upon user specifications. Possesses an in-depth knowledge of and works with the technical tools available for systems development and support. Maintains and demonstrates knowledge of technical industry trends. May assist with identifying training needs or with training of less experienced staff. May serve as project leader for specific projects.

Responsibilities

• Manage and resolve issues against ServiceNow applications
• Advise internal teams and lines of business regarding process and technology inefficiencies within the platform
• Perform routine maintenance to include performance monitoring and error identification/ remediation
• Maintain and improve the overall stability of the platform ensuring best practices are identified and incorporated into the platform
• Experience with ServiceNow best practices and understand the best solutions to remediate technical debt in the Now platform
• Manage Instance Security, User/Group access, roles and associated relationships, and Access Control Lists (ACLs)
• Provide training and knowledge across the platform to our internal team and external business partners
• Develop reporting strategy and maintenance plan for platform wide reporting
• Strong knowledge and experience with object-oriented programming (OOP)

Basic Qualifications

• Bachelor's Degree or 4+ additional years of equivalent experience.
• 5+ yrs of experience in application development plan, ITSM and Service Now

Preferred Qualifications

• Configuration and modification of the ServiceNow platform in the following areas IT Service Management (ITSM), Customer Service Management (CSM), Intelligent Apps, HR Service Delivery, Security Operations, Governance, Risk & Compliance (GRC) or Integrated Risk Management (IRM), Software Asset Management (SAM), IT Business Management (ITBM), and IT Operations Management (ITOM)
• Familiarity with the User Experience Tools, Service Intelligence, and Service Experiences
• Knowledge and Experience working with Web Services, REST, JSONv2

Exempt Status: (Yes= not eligible for overtime pay) (No= eligible for overtime pay)

Workplace Type

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.