ServiceNow Programmer/Analyst 2

Huntington National Bank; Columbus (OH); On-site; USD 85,000 - 110,000; Full time

Job summary

Huntington National Bank is seeking an experienced IT reporting analyst to join the team onsite at multiple corporate locations. The role focuses on ServiceNow reporting, analytics, and governance for ITSM processes including Incident, Problem, Change and Release Management.

You will design dashboards, automate reports, and present KPI insights to leadership, supporting data-driven decisions across the enterprise with strong collaboration across IT and business units.

Qualifications

• Bachelor's degree or 4+ years of equivalent experience.
• 1+ year of ServiceNow experience with reporting capabilities.

Responsibilities

• Capture reporting and metrics requirements with stakeholders across teams.
• Design and implement custom reports, dashboards, and metrics in ServiceNow.
• Support ITSM processes with ServiceNow reporting for Incident, Problem and Change.
• Create executive presentations with dashboards for monthly/quarterly reviews.
• Analyze data trends to identify process improvements.
• Build and automate daily/weekly/monthly/quarterly reports tracking KPIs.

Skills

ServiceNow reporting functionalities

Data analysis

Communication skills

Excel

PowerPoint

Collaboration

Education

Bachelor's degree or equivalent experience

Tools

ServiceNow

Performance Analytics

Incident Management

Release Management

Knowledge Management

HealthScan Data

Automated Testing Framework (ATF)

Job description

Description

This position is an onsite position and available to be filled at any Huntington Corporate office location including:

• Birmingham, AL
• Tupelo, MS
• Atlanta, GA
• Houston, Tx
• Dallas, TX

The role requires strong analytical skills, a deep understanding of ServiceNow, and the ability to translate complex data into actionable insights for decision-making. Understanding of the foundational principles of ITIL along with the underlining metrics associated to Incident, Problem, Change and Release Management required.

Key Responsibilities:

• Capture reporting and metrics requirements while working with key stakeholders across multiple functional and matrix teams.
• Collaborate with stakeholders to understand reporting requirements and translate them into actionable reports and metrics.
• Design and implement custom reports, dashboards, and metrics using ServiceNow reporting tools and other relevant technologies.
• Support ITSM processes with building, updating and interpreting ServiceNow reports for Incident, Problem and Change Management.
• Support daily Production Operations calls (and reporting) with preview of regional infrastructure and application availability status.
• Create executive level presentations to support monthly and quarterly review of key leading and lagging measurements; presentation to be supported by a rich set of dashboards and ServiceNow reports.
• Analyze data trends and patterns to identify opportunities for process improvement and optimization.
• Build and automate daily, weekly, monthly, and quarterly reports to track key performance indicators (KPIs) and metrics.
• Ensure data accuracy, integrity, and consistency across all reporting platforms and systems.
• Provide expertise and guidance on best practices for reporting and data visualization within ServiceNow.
• Train and support users in generating and interpreting reports from ServiceNow.
• Stay up to date with the latest ServiceNow features, enhancements, and reporting capabilities.
• Collaborate with cross-functional teams to drive data-driven decision-making processes.
• Understand underlining metrics associated with Financial Service Operations, IT Operations Management (CMDB), IT Asset Management (Hardware and Software), Security Operations (Vulnerability Response), Application Portfolio Management, Strategic Portfolio Management, HR Service Delivery, Workplace Service Delivery, Integrated Risk Management, Business Continuity Management, and Platform Services.

Basic Qualifications:

• Bachelor's Degree or 4+ additional years of equivalent experience.
• 1+ year of related experience in ServiceNow, including extensive knowledge of reporting functionalities and capabilities.

Preferred Qualifications:

• 1+ years of professional experience with ServiceNow Modules such as Performance Analytics, PAE, Incident Mgmt, Problem Mgmt, Knowledge Mgmt, Release Mgmt, Instance Mgmt, HealthScan Data, and Automated Testing Framework (ATF).
• 1+ years of experience building complex reports, dashboards, and metrics using ServiceNow Performance Analytics or native ServiceNow reporting (PAE)
• Proven experience working with ServiceNow, including extensive knowledge of reporting functionalities and capabilities
• Excellent analytical skills with the ability to interpret data and present insights in a clear and concise manner.
• Demonstrated experience in developing and implementing reporting solutions to support business objectives.
• Excellent communication skills with all levels of IT and line of business organization and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment with tight deadlines.
• Experience working as a Business Systems Analyst (BSA), Quality Assurance (QA) Tester, ServiceNow Developer, or using Microsoft Excel / PowerPoint is a plus .

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Yes

Workplace Type:

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.