ServiceNow Programmer/Analyst 2

Huntington Bancshares, Inc.; Columbus (OH); On-site; USD 70,000 - 110,000; Full time

Job summary

Huntington Bancshares, Inc. is seeking a technically skilled professional to translate complex data into actionable insights using ServiceNow reporting tools.

The role requires strong analytics, ITIL understanding, and the ability to present findings to stakeholders across multiple teams. You will design dashboards and reports, support ITSM processes, and help drive operational improvements through data-driven decisions.

Qualifications

• Bachelor's degree or 4+ years of equivalent experience.
• 1+ year of related experience in ServiceNow including reporting functionalities.

Responsibilities

• Capture reporting and metrics requirements with stakeholders.
• Translate reporting needs into actionable reports and metrics.
• Design and implement dashboards and metrics using ServiceNow reporting tools.
• Support ITSM processes with ServiceNow reports for Incident, Problem, and Change.
• Provide previews of regional infrastructure and application availability status.
• Create executive presentations for monthly/quarterly reviews with rich dashboards.
• Analyze data trends to identify opportunities for process improvement.
• Build and automate daily/weekly/monthly/quarterly KPI reports.
• Ensure data accuracy and consistency across reporting platforms.
• Train users to generate and interpret ServiceNow reports.

Skills

Analytical skills

ServiceNow

ITIL knowledge

Data analysis

Reporting

Education

Bachelor's Degree or 4+ years experience

Tools

ServiceNow

Excel

PowerPoint

Job description

Description

This position is an onsite position and available to be filled at any Huntington Corporate office location including:

• Birmingham, AL


• Tupelo, MS


• Atlanta, GA


• Houston, TX


• Dallas, TX

The role requires strong analytical skills, a deep understanding of ServiceNow, and the ability to translate complex data into actionable insights for decision-making. Understanding of the foundational principles of ITIL along with the underlining metrics associated to Incident, Problem, Change and Release Management required.

Key Responsibilities

• Capture reporting and metrics requirements while working with key stakeholders across multiple functional and matrix teams.


• Collaborate with stakeholders to understand reporting requirements and translate them into actionable reports and metrics.


• Design and implement custom reports, dashboards, and metrics using ServiceNow reporting tools and other relevant technologies.


• Support ITSM processes with building, updating and interpreting ServiceNow reports for Incident, Problem and Change Management.


• Support daily Production Operations calls (and reporting) with preview of regional infrastructure and application availability status.


• Create executive level presentations to support monthly and quarterly review of key leading and lagging measurements; presentation to be supported by a rich set of dashboards and ServiceNow reports.


• Analyze data trends and patterns to identify opportunities for process improvement and optimization.


• Build and automate daily, weekly, monthly, and quarterly reports to track key performance indicators (KPIs) and metrics.


• Ensure data accuracy, integrity, and consistency across all reporting platforms and systems.


• Provide expertise and guidance on best practices for reporting and data visualization within ServiceNow.


• Train and support users in generating and interpreting reports from ServiceNow.

Basic Qualifications

• Bachelor's Degree or 4+ additional years of equivalent experience.


• 1+ year of related experience in ServiceNow, including extensive knowledge of reporting functionalities and capabilities.

Preferred Qualifications

• 1+ years of professional experience with ServiceNow Modules such as Performance Analytics, PAE, Incident Mgmt, Problem Mgmt, Knowledge Mgmt, Release Mgmt, Instance Mgmt, HealthScan Data, and Automated Testing Framework (ATF).


• 1+ years of experience building complex reports, dashboards, and metrics using ServiceNow Performance Analytics or native ServiceNow reporting (PAE)


• Proven experience working with ServiceNow, including extensive knowledge of reporting functionalities and capabilities


• Excellent analytical skills with the ability to interpret data and present insights in a clear and concise manner.


• Demonstrated experience in developing and implementing reporting solutions to support business objectives.


• Excellent communication skills with all levels of IT and line of business organization and interpersonal skills.


• Ability to work independently and collaboratively in a fast-paced environment with tight deadlines.


• Experience working as a Business Systems Analyst (BSA), Quality Assurance (QA) Tester, ServiceNow Developer, or using Microsoft Excel/PowerPoint is a plus.

Exempt Status: (Yes= not eligible for overtime pay) (No= eligible for overtime pay)

Workplace Type: Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.