ServiceNow Platform & CMDB Operations Engineer

Knox Systems, Inc.; United States; On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life & Disability insurance

401k plan

Job summary

Knox Systems, Inc. is seeking a ServiceNow Platform Administrator to own and optimize our enterprise ServiceNow instance, ensuring reliability, security, and governance across ITSM, CMDB, and automation.

You will partner with cloud and engineering teams to implement workflows, maintain CMDB health, build dashboards, and drive process improvements, while collaborating across stakeholders in a federal-grade environment.

Qualifications

• 3–5 years of ServiceNow administration, platform support, or engineering experience.
• Experience administering ServiceNow ITSM modules including Incident, Problem, Change, Request, Knowledge, and Service Catalog.
• Experience configuring workflows, Flow Designer, Business Rules, Client Scripts, UI Policies, ACLs, and platform security.
• Familiarity with CMDB administration, configuration items, and data quality best practices.
• Experience working with REST APIs, IntegrationHub, or system integrations.
• Strong troubleshooting, analytical, and organizational skills.
• Excellent communication and collaboration skills.
• Experience supporting enterprise SaaS, cloud, or managed services environments.
• Must be a U.S. Citizen residing in the United States.

Responsibilities

• Administer and maintain Knox's ServiceNow platform, ensuring reliability, performance, and operational excellence.
• Configure and support ServiceNow ITSM modules including Incident, Problem, Change, Request, Knowledge, Service Catalog, and CMDB.
• Configure forms, catalog items, Flow Designer workflows, UI Policies, Business Rules, Client Scripts, groups, roles, and ACLs.
• Manage user access, platform governance, upgrades, patching, and release activities.
• Troubleshoot platform issues and coordinate resolution with developers and engineering teams.
• Maintain CMDB health, data quality, and configuration item relationships.
• Support Discovery, cloud inventory synchronization, and operational asset management.
• Assist with CSDM adoption, data governance, and configuration management best practices.
• Partner with cloud engineering teams to maintain accurate AWS and Azure infrastructure data within ServiceNow.
• Develop dashboards and reporting to monitor CMDB completeness, operational metrics, and platform health.
• Build and maintain workflow automations using Flow Designer and IntegrationHub.
• Support integrations, data imports, and REST API-based workflows.
• Identify opportunities to streamline operational processes through automation and platform enhancements.
• Partner with stakeholders to improve customer onboarding, incident management, operational support, and service delivery workflows.
• Create and maintain technical documentation, platform standards, and operational procedures.
• Support testing, user acceptance activities, and production releases.
• Collaborate with ServiceNow developers on larger platform initiatives and continuous improvement efforts.

Skills

ServiceNow administration

Workflow automation

CMDB administration

REST APIs

Troubleshooting

Communication

SaaS/cloud experience

US citizenship

Education

ServiceNow CSA

ITIL Foundation

Tools

Discovery

Service Mapping

CSDM

AWS

Azure

GCP

Job description

Knox Systems, Inc. is seeking a ServiceNow Platform Administrator to own and optimize our enterprise ServiceNow instance, ensuring reliability, security, and governance across ITSM, CMDB, and automation.

You will partner with cloud and engineering teams to implement workflows, maintain CMDB health, build dashboards, and drive process improvements, while collaborating across stakeholders in a federal-grade environment.