ServiceNow Now Assist & Knowledge Base Specialist

Quantum Technologies. LLC; Boston (MA); On-site; USD 77,000 - 110,000; Full time

Job summary

Quantum Technologies. LLC is seeking a ServiceNow Business Process Consultant to configure a Now Assist agent inside the client’s ServiceNow environment.

You will support article classification, persona-based content assessment, and knowledge optimization to uphold publishing standards. Configure up to three Knowledge Bases using built-in capabilities, leverage Now Assist to draft and rewrite articles, and run an initial configuration with about 300 articles.

Responsibilities

• Configure a ServiceNow Now Assist agent operating natively within client’s ServiceNow environment to support article classification, persona-based content assessment, and knowledge optimization recommendations against the agreed publishing standards.
• Configure up to three Knowledge Bases within ServiceNow using out-of-the-box capabilities aligned to the persona definitions and publishing standards.
• Leverage Now Assist’s native knowledge article generation capabilities to draft, rewrite, and optimize existing articles against the defined persona style guides.
• Execute an initial agent configuration and sample run using approximately 300 articles.

Job description

Quantum Technologies. LLC is seeking a ServiceNow Business Process Consultant to configure a Now Assist agent inside the client’s ServiceNow environment.

You will support article classification, persona-based content assessment, and knowledge optimization to uphold publishing standards. Configure up to three Knowledge Bases using built-in capabilities, leverage Now Assist to draft and rewrite articles, and run an initial configuration with about 300 articles.