ServiceNow Business Process Consultant

Valiant Technologies LLC; Boston (MA); On-site; USD 80,000 - 107,000; Full time

Job summary

Valiant Technologies LLC in Boston, MA seeks a ServiceNow Business Process Consultant to configure Now Assist and optimize article knowledge within the client’s ServiceNow environment.

You will set up up to three Knowledge Bases, draft and rewrite articles using persona style guides, and run a pilot with about 300 articles.

This 7-month+ extension role pays $68/hour (C2C) and supports multiple work arrangements (W-2, 1099, C2C); equal opportunity employer.

Responsibilities

• Configure a ServiceNow Now Assist agent operating within the client’s ServiceNow environment to support article classification, persona-based content assessment, and knowledge optimization recommendations against the publishing standards.
• Configure up to three Knowledge Bases within ServiceNow using out-of-the-box capabilities aligned to persona definitions and publishing standards.
• Leverage Now Assist’s native knowledge article generation to draft, rewrite, and optimize existing articles against the defined persona style guides.
• Execute an initial agent configuration and sample run using approximately 300 articles.

Job description

US Citizen, Green Card, H-1B, OPT-EAD, CPT, Other

Title: ServiceNow Business Process Consultant

Duration: 7Months+ Extension

Bill Rate: $68/hour(C2C)

Job Type: W-2, 1099, C2C

Client: To Be Discussed Later

Work Authorization: USC, GC, H-1B, OPT-EAD, GC-EAD, H4-EAD

Job Description

• Configure a ServiceNow Now Assist agent operating natively within client’s ServiceNow environment to support article classification, persona-based content assessment, and knowledge optimization recommendations against the agreed publishing standards.
• Configure up to three Knowledge Bases within ServiceNow using out-of-the-box (OOTB) capabilities aligned to the persona definitions and publishing standards.
• Leverage Now Assist’s native knowledge article generation capabilities to draft, rewrite, and optimize existing articles against the defined persona style guides.
• Execute an initial agent configuration and sample run using approximately 300 articles.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.