ServiceNow Business Process Consultant

Ethereum Technologies LLC; Boston (MA); On-site; USD 77,000 - 110,000; Full time

Job summary

Ethereum Technologies seeks a ServiceNow Business Process Consultant to configure Now Assist and optimize knowledge content within the client’s ServiceNow environment. You will set up agent configurations, authoring workflows, and knowledge bases aligned with defined persona-style guides.

You will lead the initial configuration and run through about 300 articles to validate publishing standards and content quality.

Qualifications

• Experience configuring ServiceNow Now Assist for article classification and knowledge optimization.
• Ability to draft and rewrite knowledge articles using persona style guides.
• Experience configuring multiple knowledge bases within Now Platform.
• Familiarity with content publishing standards and article governance.

Responsibilities

• Configure a ServiceNow Now Assist agent operating within the client environment to support article classification and knowledge optimization.
• Configure up to three Knowledge Bases within ServiceNow using out-of-the-box capabilities aligned to persona definitions and publishing standards.
• Leverage Now Assist to draft, rewrite, and optimize existing articles per persona style guides.
• Execute an initial agent configuration and sample run using approximately 300 articles.

Skills

ServiceNow

Now Assist

Knowledge bases

Content optimization

Tools

ServiceNow Now Assist

Job description

US Citizen, Green Card, H-1B, OPT-EAD, CPT, Other

Title: ServiceNow Business Process Consultant

Duration: 7Months+ Extension

Bill Rate: $68/hour(C2C)

Job Type: W-2, 1099, C2C

Client: To Be Discussed Later

Work Authorization: USC, GC, H-1B, OPT-EAD, GC-EAD, H4-EAD

Job Description

• Configure a ServiceNow Now Assist agent operating natively within client’s ServiceNow environment to support article classification, persona-based content assessment, and knowledge optimization recommendations against the agreed publishing standards.
• Configure up to three Knowledge Bases within ServiceNow using out-of-the-box (OOTB) capabilities aligned to the persona definitions and publishing standards.
• Leverage Now Assist’s native knowledge article generation capabilities to draft, rewrite, and optimize existing articles against the defined persona style guides.
• Execute an initial agent configuration and sample run using approximately 300 articles.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.