ServiceNow Knowledge & Content Optimization Consultant

Ethereum Technologies; Boston (MA); On-site; USD 77,000 - 110,000; Full time

Job summary

Ethereum Technologies seeks a ServiceNow Business Process Consultant to configure Now Assist and optimize knowledge content within the client’s ServiceNow environment. You will set up agent configurations, authoring workflows, and knowledge bases aligned with defined persona-style guides.

You will lead the initial configuration and run through about 300 articles to validate publishing standards and content quality.

Qualifications

• Experience configuring ServiceNow Now Assist for article classification and knowledge optimization.
• Ability to draft and rewrite knowledge articles using persona style guides.
• Experience configuring multiple knowledge bases within Now Platform.
• Familiarity with content publishing standards and article governance.

Responsibilities

• Configure a ServiceNow Now Assist agent operating within the client environment to support article classification and knowledge optimization.
• Configure up to three Knowledge Bases within ServiceNow using out-of-the-box capabilities aligned to persona definitions and publishing standards.
• Leverage Now Assist to draft, rewrite, and optimize existing articles per persona style guides.
• Execute an initial agent configuration and sample run using approximately 300 articles.

Skills

ServiceNow

Now Assist

Knowledge bases

Content optimization

Tools

ServiceNow Now Assist

Job description

Ethereum Technologies seeks a ServiceNow Business Process Consultant to configure Now Assist and optimize knowledge content within the client’s ServiceNow environment. You will set up agent configurations, authoring workflows, and knowledge bases aligned with defined persona-style guides.

You will lead the initial configuration and run through about 300 articles to validate publishing standards and content quality.