ServiceNow Knowledge & Content Optimization Consultant

Valiant Technologies LLC; Boston (MA); On-site; USD 80,000 - 107,000; Full time

Job summary

Valiant Technologies LLC in Boston, MA seeks a ServiceNow Business Process Consultant to configure Now Assist and optimize article knowledge within the client’s ServiceNow environment.

You will set up up to three Knowledge Bases, draft and rewrite articles using persona style guides, and run a pilot with about 300 articles.

This 7-month+ extension role pays $68/hour (C2C) and supports multiple work arrangements (W-2, 1099, C2C); equal opportunity employer.

Responsibilities

• Configure a ServiceNow Now Assist agent operating within the client’s ServiceNow environment to support article classification, persona-based content assessment, and knowledge optimization recommendations against the publishing standards.
• Configure up to three Knowledge Bases within ServiceNow using out-of-the-box capabilities aligned to persona definitions and publishing standards.
• Leverage Now Assist’s native knowledge article generation to draft, rewrite, and optimize existing articles against the defined persona style guides.
• Execute an initial agent configuration and sample run using approximately 300 articles.

Job description

Valiant Technologies LLC in Boston, MA seeks a ServiceNow Business Process Consultant to configure Now Assist and optimize article knowledge within the client’s ServiceNow environment.

You will set up up to three Knowledge Bases, draft and rewrite articles using persona style guides, and run a pilot with about 300 articles.

This 7-month+ extension role pays $68/hour (C2C) and supports multiple work arrangements (W-2, 1099, C2C); equal opportunity employer.