ServiceNow NMS Integration Engineer

CACI; Sterling (VA); On-site; USD 121,000 - 266,000; Full time

Job summary

CACI is seeking a seasoned ServiceNow Developer to design, build, and maintain custom workflows and integrations on the ServiceNow platform for network management and incident response. You will automate CMDB processes, integrate with Riverbed and other NMS tools, and contribute to upgrades and documentation.

You will collaborate across teams, provide mentorship to junior developers, and stay current with platform updates, applying ITIL-aligned best practices within an evolving environment.

Qualifications

• Bachelor's degree in Technical field or equivalent work experience.
• 10+ years of related work experience.
• TS/SCI with Poly required.
• ServiceNow certifications (e.g., Certified System Administrator, Certified Application Developer).
• Strong knowledge of JavaScript, AngularJS, and web services (REST, SOAP).
• Experience with ServiceNow modules including CMDB, ITSM, and Discovery.
• Experience in developing custom applications and integrations in ServiceNow.
• Knowledge of database design and management within ServiceNow.
• Strong troubleshooting, problem-solving and analytical skills.
• Excellent communication and collaboration abilities.
• Experience with Agile development methodologies.

Responsibilities

• Design, develop, and enhance request fulfillment workflows to streamline and automate the lifecycle of service requests.
• Work closely with business users to define and implement efficient request fulfillment processes, ensuring smooth and effective service delivery.
• Integrate ServiceNow with network management systems (e.g., Riverbed, SolarWinds, Network Node Manager), ensuring real-time data flow and automated incident responses.
• Automate and manage CMDB (Configuration Management Database) processes, including the discovery, import, and maintenance of configuration items (CIs) and their relationships.
• Troubleshoot and resolve issues related to integrations between ServiceNow, network management systems, and the CMDB.
• Collaborate with cross-functional teams to gather requirements for custom applications, integrations, and workflows that optimize network management, service requests, and configuration data.
• Create and optimize integrations between ServiceNow and various Network Management Systems
• Develop scripts and workflows to automate network management tasks within ServiceNow
• Develop and maintain documentation for ServiceNow applications and integrations
• Participate in ServiceNow upgrades and ensure compatibility with NMS integrations
• Provide technical guidance and mentorship to junior developers
• Stay current with ServiceNow platform updates and new features relevant to NMS

Skills

ServiceNow

JavaScript

AngularJS

Web services

Agile methodologies

Education

Bachelor's degree in technical field

Tools

ServiceNow

CMDB

ITSM

Discovery

Job description

CACI is seeking a seasoned ServiceNow Developer to design, build, and maintain custom workflows and integrations on the ServiceNow platform for network management and incident response. You will automate CMDB processes, integrate with Riverbed and other NMS tools, and contribute to upgrades and documentation.

You will collaborate across teams, provide mentorship to junior developers, and stay current with platform updates, applying ITIL-aligned best practices within an evolving environment.