ServiceNow Lead: AI-Driven Workflow Innovator

University of Chicago; Chicago, Northern (IL, KY); Hybrid; USD 120,000 - 145,000; Full time

Job summary

University of Chicago seeks a ServiceNow Lead Developer to shape the digital services strategy within ITS, leading development and modernization of the ServiceNow platform. The role collaborates with IT, HR, and campus partners to design scalable processes and implement new automation initiatives in a fast-growing environment.

You will mentor a ServiceNow team, drive best practices in agile delivery, and oversee governance while exploring AI-powered chatbot integrations and advanced workflows.

Qualifications

• Bachelor's degree in a related field.
• 7+ years of work experience in a related discipline.
• ServiceNow development and administration experience.

Responsibilities

• Lead technical development and platform architecture for ServiceNow.
• Mentor ServiceNow team and promote best practices in agile delivery.
• Collaborate with campus partners to design processes and improve service delivery.
• Drive chatbot integration and workflow automation initiatives.
• Ensure governance and security standards across the platform.

Skills

ServiceNow development

Mentoring

Stakeholder collaboration

Agile delivery

Education

Bachelor's degree in computer science

Advanced technical degree

Tools

ServiceNow

Job description

University of Chicago seeks a ServiceNow Lead Developer to shape the digital services strategy within ITS, leading development and modernization of the ServiceNow platform. The role collaborates with IT, HR, and campus partners to design scalable processes and implement new automation initiatives in a fast-growing environment.

You will mentor a ServiceNow team, drive best practices in agile delivery, and oversee governance while exploring AI-powered chatbot integrations and advanced workflows.