ServiceNow Lead Developer

University of Chicago; Chicago, Northern (IL, KY); Hybrid; USD 120,000 - 145,000; Full time

Job summary

University of Chicago seeks a ServiceNow Lead Developer to shape the digital services strategy within ITS, leading development and modernization of the ServiceNow platform. The role collaborates with IT, HR, and campus partners to design scalable processes and implement new automation initiatives in a fast-growing environment.

You will mentor a ServiceNow team, drive best practices in agile delivery, and oversee governance while exploring AI-powered chatbot integrations and advanced workflows.

Qualifications

• Bachelor's degree in a related field.
• 7+ years of work experience in a related discipline.
• ServiceNow development and administration experience.

Responsibilities

• Lead technical development and platform architecture for ServiceNow.
• Mentor ServiceNow team and promote best practices in agile delivery.
• Collaborate with campus partners to design processes and improve service delivery.
• Drive chatbot integration and workflow automation initiatives.
• Ensure governance and security standards across the platform.

Skills

ServiceNow development

Mentoring

Stakeholder collaboration

Agile delivery

Education

Bachelor's degree in computer science

Advanced technical degree

Tools

ServiceNow

Job description

## ServiceNow Lead DeveloperApply: Hybrid: Chicago, IL: Full time: Posted Yesterday: JR35232**Department**OPS ITS - Service Automation**About the Department**ITS collaborates with campus partners to support the mission of the University of Chicago through the consistent delivery of high-quality solutions and services. We provide secure, stable, and reliable infrastructure and applications to support the mission of the University. We support and enable faculty research and teaching with the effective use of technology. We simplify the technology experience for faculty, students, alumni, and staff, and we ensure technology is mobile-friendly and accessible. We identify, manage, and mitigate the technology risks of the University.**Job Summary**Are you ready to shape the future of digital services at the University? We’re seeking a visionary ServiceNow Lead Developer to drive innovation and excellence within our fast-growing ServiceNow platform. This is a unique opportunity to lead projects involving new technologies like AI-powered chatbots and workflow automation, while collaborating with partners campus-wide to design processes and improve service delivery.**Responsibilities*** Leads technical development and platform architecture for ServiceNow, ensuring scalable, sustainable solutions.* Oversees and mentors ServiceNow team members, guiding best practices in agile delivery, code quality, and platform management.* Collaborates closely with stakeholders across campus (IT, HR, Finance, Research, etc.) to understand needs, design optimal solutions, and communicate progress.* Spearheads exciting initiatives including chatbot integration, advanced workflow automation, and onboarding of new ServiceNow modules and units.* Designs and optimizes business processes leveraging ServiceNow capabilities.* Manages backlog and prioritizes high-impact projects.* Champions governance and compliance standards, serving as a resource on ServiceNow trends, security, and platform strategy.* Fosters an inclusive, innovative team culture and actively communicates updates, challenges, and successes to campus partners.* Acts as a technical consultant and resource for faculty research, teaching, and/or administrative projects.* Leads or coordinates teams or projects for activities relating to software support and/or development.* Performs other related work as needed.**Minimum Qualifications****Education:**Minimum requirements include a college or university degree in related field.**Work Experience:**Minimum requirements include knowledge and skills developed through 7+ years of work experience in a related job discipline.**Certifications:****---****Preferred Qualifications** **Education:*** Bachelor's degree in computer science or related field.* Advance degree in a technical field. **Experience:*** Demonstrated experience in ServiceNow development and administration or in another application.* Background in higher education or large enterprise environments is beneficial. **Certifications:*** Service-now.com Developer certification. **Technical Skills or Knowledge:*** Proven process design and improvement capabilities.* Curiosity and willingness to learn, especially interested in AI, chatbots, and workflow automation. **Preferred Competencies*** Outstanding communication skills to bridge technical and non-technical audiences with clarity and enthusiasm.* Strong background in leading complex projects or platforms, especially in fast-paced or evolving environments.* Work collaboratively, lead change, and adapt to new challenges.* Excellent verbal and written communication skills.* Effective interpersonal and collaborative skills.* Strong analytical skills.* Excellent organizational and time management skills.* Self-motivated and take initiative.* Prioritize multiple projects and independently follow through with detail. **Working Conditions*** Standard office environment.* Sit for short or extended time periods.* Extensively use computer.* On-call responsibilities. **Application Documents*** Resume/CV (required)* Cover Letter (required)* References Contact Information (3)(required)The University of Chicago uses AI-assisted tools to streamline and augment some recruitment processes; however, AI is not used to make hiring decisions. When applying, the document(s) **MUST** be uploaded via the **My Experience** page, in the section titled **Application Documents** of the application.**Job Family**Information Technology**Role Impact**Individual Contributor**Scheduled** **Weekly Hours**37.5**Drug Test Required**No**Health Screen Required**No**Motor Vehicle Record Inquiry Required**No**Pay Rate Type**Salary **FLSA Status**Exempt **Pay Range**$120,000.00 - $145,000.00The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.**Benefits Eligible**YesThe University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.**Posting Statement**The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.