ServiceNow L3 Developer

Amaris Consulting; Durham (NC); Hybrid; USD 90,000 - 150,000; Full time

Job summary

Amaris Consulting is seeking a ServiceNow L3 Developer to join a hybrid, multi-module platform engineering team in Durham, NC. You will drive automation, support ITSM/ITOM, and coordinate production releases while collaborating with offshore teams and business stakeholders.

Responsibilities include building integrations, enhancing workflows, and rolling out features like ATF and Virtual Agent, with a focus on well-documented, tested solutions for long-term reliability.

Qualifications

• Hands-on ServiceNow development in a multi‑module environment.
• Strong problem-solving and communication skills.
• Experience with system integrations and process automation (Workflow Data Fabric).
• Web service integration experience (REST/SOAP).
• Directory services integration (AD, Azure AD, LDAP).
• Familiarity with PowerShell, JavaScript, Ansible, Terraform, Python, XML, SQL.

Responsibilities

• Drive automation for application support activities, deployments, health checks, monitoring, and alerting.
• Support automation, orchestration, and integration initiatives on ServiceNow.
• Develop enhancements with offshore team: requests, forms, portal, workflows.
• Collaborate with users and operations to translate requirements into self-service options.
• Roll out ServiceNow features (ATF, Virtual Agent) and support platform upgrades.
• Coordinate release of enhancements with quality testing and timely delivery.
• Create custom tools to automate production processes and generate metrics/reports.
• Produce documentation for maintenance and repair of automation scripts.

Skills

ServiceNow development

REST & SOAP integration

ITSM/ITOM expertise

Platform architecture

Automation & scripting

Tools

Active Directory

Azure AD

LDAP

Job description

Job Description

We are looking for a skilled and versatile ServiceNow L3 Developer to join a dynamic platform engineering environment where automation, integration, and service excellence are at the core of daily operations. This is an opportunity for a hands‑on technologist who thrives at the intersection of development, architecture, and operational support — someone who can both build robust solutions on the ServiceNow platform and coordinate their smooth delivery into production. In this role, you will work within a multi‑module ServiceNow environment, supporting critical ITSM and ITOM processes while contributing to the platform's ongoing evolution. You will partner closely with offshore managed service teams, internal IS teams, and business stakeholders to translate operational needs into scalable, automated solutions — from custom workflows and integrations to self‑service capabilities that improve efficiency across the organization. Beyond development, this position carries real ownership: you will help drive automation strategy, support platform upgrades, coordinate quality releases, and ensure that what gets built is well‑documented, well‑tested, and built to last. It's an ideal opportunity for a self‑driven problem solver who enjoys technical depth as much as cross‑team collaboration, and who wants to make a tangible, lasting impact on how the platform runs.

Location: Durham, North Carolina (US)

Work mode: hybrid

Key Responsibilities

• Drive automation efforts targeting application support activities, deployments, health checks, monitoring, and alerting


• Support automation, orchestration, and integration initiatives built on ServiceNow


• Develop enhancements in coordination with the offshore managed service team, including creating requests, updating forms, customizing the portal, and customizing process workflows


• Collaborate with application users and operations teams to understand requirements and use cases, and translate them into self-service options


• Investigate and roll out ServiceNow features such as ATF and Virtual Agent


• Support ServiceNow platform upgrades


• Coordinate the release of enhancements, ensuring development and testing are completed on time and to a high standard of quality


• Create custom support tools to automate production processes


• Generate metrics and reports


• Produce documentation for maintaining and repairing automation scripts

Requirements

• Looking for a ServiceNow L3 Developer, Technical Analyst, or Release Coordinator with 3–7 years of experience as a Tooling Engineer (or similar role), including hands‑on ServiceNow development and platform architecture in a multi‑module environment


• Strong problem-solving ability with excellent communication skills


• Hands‑on experience with system integrations and process automation (Workflow Data Fabric)


• Strong experience in web service integration using REST and SOAP


• Strong experience in directory service integration (Active Directory, Azure AD, LDAP, etc.)


• Strong experience with PowerShell, JavaScript, Ansible, Terraform, Python, XML, databases, and SQL


• Strong experience with ITSM/ITOM; exposure to other modules such as HRSD and CSM is a plus


• Exposure to Kubernetes, Docker Swarm, ServiceNow Orchestration, AWS EKS, AKS, and similar technologies


• Experience with software development tools and IDEs


• Experience using code repositories


• Good understanding of the ITIL framework


• Strong reporting skills


• Strong collaborative and assertive interaction skills with partners (offshore, nearshore, onsite), internal IS teams (Infrastructure & Business Solutions), and business teams


• Self-driven with a proactive approach


• Strong documentation discipline

Certifications & Languages

• ServiceNow Developer Certification preferred


• English: Fluent


• French: Nice to have

Why choose us

• An international community bringing together more than 110 different nationalities


• An environment where trust is central: 70% of our leaders started their careers at the entry level


• A strong training system with our internal Academy and more than 250 modules available


• A dynamic work environment that frequently comes together for internal events (afterworks, team buildings, etc.)

Amaris Consulting promotes equal opportunities. We are committed to bringing together people from diverse backgrounds and creating an inclusive work environment. In this regard, we welcome applications from all qualified individuals, regardless of sex, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.

Who are we?

Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success. At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible.