Senior ServiceNow Integration & Automation Engineer - Durham, North Carolina

TeamWork Corporate; Durham (NC); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Robust benefits package

Flexible remote work

Company perks

Job summary

TeamWork Corporate is seeking a Senior ServiceNow Integration & Automation Engineer to join our IT organization in a hybrid role based in Durham, NC. You will build and maintain integrations across our tech ecosystem, drive automation, and coordinate releases while serving as the senior escalation point for integration issues.

The ideal candidate has 7+ years of ServiceNow experience, strong REST/SOAP, ITIL, and reporting skills, plus exposure to Kubernetes, AWS, and orchestration tools.

Qualifications

• 7+ years in ServiceNow development, integration engineering, or similar technical roles.
• Experience with system integrations and process automation.
• Strong REST/SOAP web service integration.
• Directory services integration (AD/Azure AD/LDAP).
• Proficiency in PowerShell, JavaScript, Ansible, Terraform, Python, XML, SQL.
• ITSM/ITOM modules exposure.
• Kubernetes, Docker Swarm, ServiceNow Orchestration, AWS EKS/AKS.
• Experience with development tools/IDEs and code repositories.
• Solid ITIL knowledge and strong reporting/dashboarding skills.

Responsibilities

• Drive automation for application support, deployments, health checks, monitoring, and alerting.
• Support automation, orchestration, and integration initiatives based on ServiceNow.
• Collaborate with offshore teams to implement enhancements and customize processes.
• Transform requirements into Self-Service options for users/ops.
• Explore and rollout ServiceNow features like ATF and Virtual Agents.
• Assist with ServiceNow platform upgrades and release coordination.
• Create tools to automate production processes and generate KPIs/dashboards.
• Document maintenance and repair of automation scripts.

Skills

REST & SOAP integration

AD/LDAP/Azure AD

PowerShell

JavaScript

Ansible

Terraform

Python

SQL

ITSM/ITOM

Kubernetes/Docker Swarm

ServiceNow Orchestration

AWS EKS/AKS

Reporting & Dashboards

Tools

ServiceNow

Git / Code Repositories

Jira

Job description

Would you like to contribute to exciting digital transformation projects alongside people passionate about innovation? With Teamwork, the possibilities are endless. We are a private, fast-growing company with a global reach, powered by the Swiss group TeamWork Corporate and 20 years of uninterrupted growth.

Joining Teamwork Company means joining our North America-based team of more than 100 experts in an environment that values diversity and international talent. We offer opportunities for continuous learning, a robust benefits package, flexible remote work, and lots of company perks!

Who are we?

TeamWork is an independent international group, founded in 1999 in Geneva by our current CEO, Philippe Rey-Gorrez. We are your strategic partner in digital transformation, specializing in four core businesses: Management Consulting, SAP Business Solutions, Data Analytics, and Technology Platforms. Recognized by our clients for our expertise and experience, TeamWork supports both major international groups and SMEs. TeamWork Management, the group’s US subsidiary, was created in 2017.

With North America offices in Boston, Fort Lauderdale, San Diego, Montreal, and Toronto, our approach is universal: supporting our clients in all aspects of their digital transformation projects.

Would you like to contribute to exciting digital transformation projects alongside people passionate about innovation? With Teamwork, the possibilities are endless. We are a private, fast-growing company with a global reach, powered by the Swiss group TeamWork Corporate and 20 years of uninterrupted growth.

Joining Teamwork Company means joining our North America-based team of more than 100 experts in an environment that values diversity and international talent. We offer opportunities for continuous learning, a robust benefits package, flexible remote work, and lots of company perks!

Who are we?

TeamWork is an independent international group, founded in 1999 in Geneva by our current CEO, Philippe Rey-Gorrez. We are your strategic partner in digital transformation, specializing in four core businesses: Management Consulting, SAP Business Solutions, Data Analytics, and Technology Platforms. Recognized by our clients for our expertise and experience, TeamWork supports both major international groups and SMEs. TeamWork Management, the group’s US subsidiary, was created in 2017.

With North America offices in Boston, Fort Lauderdale, San Diego, Montreal, and Toronto, our approach is universal: supporting our clients in all aspects of their digital transformation projects.

Job Description

We are seeking a Senior ServiceNow Integration & Automation Engineer to join our IT organization, hybrid-based in Durham, NC. This role combines ServiceNow development, infrastructure automation, and release coordination, building and maintaining integrations across our technology ecosystem while acting as the senior escalation point for integration issues. The ideal candidate drives automation that reduces manual work across support, deployments, and monitoring, and keeps the release process on track and high-quality.

Key Responsibilities

• Drive automation efforts targeting application support activities, deployments, health checks, monitoring, and alerting activities
• Support automation, orchestration, and integration initiatives based on ServiceNow
• Develop enhancements in coordination with the offshore managed service team, including (but not limited to) creating requests, updating forms, customizing the portal, and customizing process workflows
• Collaborate with Application Users/Operations Teams to understand requirements and use cases, and transform them into Self-Service options
• Investigate and roll out ServiceNow features such as ATF (Automated Test Framework) and Virtual Agents
• Support ServiceNow platform upgrades
• Coordinate the release of enhancements, ensuring releases are developed and tested on time and with good quality
• Create custom support tools to automate production processes
• Generate KPIs, dashboards, and reports on automation and release activities
• Provide documentation for maintaining and repairing automation scripts

Qualifications

• 7+ years of experience in ServiceNow development, integration engineering, or a similar technical role
• Hands-on experience in system integrations and process automation (Workflow Data Fabric)
• Strong experience in Web Service Integration using REST and SOAP
• Strong experience in Directory Service Integration (Active Directory, Azure AD, LDAP, etc.)
• Strong experience in PowerShell, JavaScript, Ansible, Terraform, Python, XML, databases, and SQL
• Strong experience with ITSM/ITOM modules
• Exposure to Kubernetes, Docker Swarm, ServiceNow Orchestration, AWS EKS, and AKS
• Experience using software development tools/IDEs
• Experience using code repositories
• Solid understanding of the ITIL framework (Incident, Problem, Change Management)
• Strong reporting and dashboarding skills

Preferred Skills

• Exposure to other modules such as HRSD and CSM
• ServiceNow Developer Certification preferred
• French language proficiency (NOT Mandatory)

Soft Skills

• Strong collaboration and communication skills across global teams (offshore, nearshore, onsite) and cross-functional stakeholders (IT Infrastructure, Business Solutions, and Business teams)
• Self-driven
• Detail-oriented, with strong documentation habits

Additional Information

Location: Durham, North Carolina
Type of job: Hybrid — onsite 3x/week
Type of contract: Full-time employee (annual salary) + benefits [no sponsorship]
Industry: Biotechnology