ServiceNow L3 Developer

AMARIS GROUP SA; Durham, Northern (NC, KY); Hybrid; USD 95,000 - 135,000; Full time

Job summary

Amaris Consulting in Durham, NC seeks a ServiceNow L3 Developer to own development and platform architecture in a multi-module environment supporting ITSM/ITOM. You will coordinate offshore teams, translate operational needs into automated solutions, and contribute to upgrades and releases with strong documentation and testing discipline.

The role blends development, architecture, and operational support, requiring proactive, self-driven problem solvers who deliver robust, well-documented

Qualifications

• 3–7 years as a tooling engineer or similar, hands-on ServiceNow development and platform architecture.
• Strong problem-solving and excellent communication skills.
• Hands-on with system integrations and process automation (Workflow Data Fabric).
• Experience web service integration using REST and SOAP.
• ITSM/ITOM experience; exposure to HRSD/CSM is a plus.
• Familiar with Kubernetes, Docker Swarm, and cloud services (AWS EKS/AKS).
• Proactive, self-driven, and able to collaborate across offshore/onsite teams.
• Strong documentation discipline.

Responsibilities

• Drive automation efforts for application support activities, deployments, health checks, monitoring, and alerting.
• Support automation, orchestration, and integration initiatives on ServiceNow.
• Develop enhancements with offshore teams: requests, forms, portal, and workflows.
• Translate user requirements into self-service options and workflows.
• Explore ServiceNow features like ATF and Virtual Agent; support upgrades.
• Coordinate release of enhancements with timely testing and quality.
• Create custom tools to automate production processes and generate metrics.
• Produce documentation for maintaining automation scripts.

Skills

ServiceNow

L3 development

Automation

System integration

ITSM/ITOM

REST/SOAP

Offshore collaboration

Documentation discipline

Proactive problem solver

Tools

Kubernetes

Docker Swarm

ServiceNow Orchestration

AWS EKS

AKS

Job description

Job description

We are looking for a skilled and versatile ServiceNow L3 Developer to join a dynamic platform engineering environment where automation, integration, and service excellence are at the core of daily operations. This is an opportunity for a hands-on technologist who thrives at the intersection of development, architecture, and operational support - someone who can both build robust solutions on the ServiceNow platform and coordinate their smooth delivery into production.

In this role, you will work within a multi-module ServiceNow environment, supporting critical ITSM and ITOM processes while contributing to the platform's ongoing evolution. You will partner closely with offshore managed service teams, internal IS teams, and business stakeholders to translate operational needs into scalable, automated solutions - from custom workflows and integrations to self-service capabilities that improve efficiency across the organization.

Beyond development, this position carries real ownership: you will help drive automation strategy, support platform upgrades, coordinate quality releases, and ensure that what gets built is well-documented, well-tested, and built to last. It's an ideal opportunity for a self-driven problem solver who enjoys technical depth as much as cross-team collaboration, and who wants to make a tangible, lasting impact on how the platform runs.

Location: Durham, North Carolina(US)
Work mode: hybrid

Key Responsibilities

• Drive automation efforts targeting application support activities, deployments, health checks, monitoring, and alerting
• Support automation, orchestration, and integration initiatives built on ServiceNow
• Develop enhancements in coordination with the offshore managed service team, including creating requests, updating forms, customizing the portal, and customizing process workflows
• Collaborate with application users and operations teams to understand requirements and use cases, and translate them into self-service options
• Investigate and roll out ServiceNow features such as ATF and Virtual Agent
• Support ServiceNow platform upgrades
• Coordinate the release of enhancements, ensuring development and testing are completed on time and to a high standard of quality
• Create custom support tools to automate production processes
• Generate metrics and reports
• Produce documentation for maintaining and repairing automation scripts

Requirements

• Looking for a ServiceNow L3 Developer, Technical Analyst, or Release Coordinator with 3-7 years of experience as a Tooling Engineer (or similar role), including hands-on ServiceNow development and platform architecture in a multi-module environment
• Strong problem-solving ability with excellent communication skills
• Hands-on experience with system integrations and process automation (Workflow Data Fabric)
• Strong experience in web service integration using REST and SOAP
• Strong experience with ITSM/ITOM; exposure to other modules such as HRSD and CSM is a plus
• Exposure to Kubernetes, Docker Swarm, ServiceNow Orchestration, AWS EKS, AKS, and similar technologies
• Experience with software development tools and IDEs
• Experience using code repositories
• Good understanding of the ITIL framework
• Strong collaborative and assertive interaction skills with partners (offshore, nearshore, onsite), internal IS teams (Infrastructure & Business Solutions), and business teams
• Self-driven with a proactive approach
• Strong documentation discipline

Certifications & Languages

• ServiceNow Developer Certification preferred
• English: Fluent
• French: Nice to have

Why choose us

• An international community bringing together more than 110 different nationalities
• An environment where trust is central: 70% of our leaders started their careers at the entry level
• A strong training system with our internal Academy and more than 250 modules available
• A dynamic work environment that frequently comes together for internal events (afterworks, team buildings, etc.)

Amaris Consulting promotes equal opportunities. We are committed to bringing together people from diverse backgrounds and creating an inclusive work environment. In this regard, we welcome applications from all qualified individuals, regardless of sex, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.

#LI-AS2

Who are we?

Amaris Consulting isan independent technologyconsulting firm providing guidance and solutions to businesses. With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade - this is made possible by an international team of7,600 people spread across 5 continents and more than 60countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We're focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.
At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here's what our recruitment process looks like:
Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!
Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!
Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.
As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.
We look forward to meeting you!