ITSM Tool Manager (ServiceNow)

Info-Ways; Waukegan (IL); On-site; USD 90,000 - 120,000; Full time

Job summary

A leading IT services provider is looking for an ITSM Tool Manager to oversee ServiceNow configurations and manage a team of developers. The ideal candidate will have over 7 years of experience in ITSM, expertise in various ServiceNow modules, and strong integration knowledge. Responsibilities include managing Incident, Problem, Change Management, and more. This position is based in Waukegan, IL, and only Green Card holders or citizens are eligible to apply.

Qualifications

• 7+ years of relevant work experience with strong ServiceNow administration skills.
• Experience managing a team of developers.
• Configuration knowledge of various ITSM processes.

Responsibilities

• Configure and develop Incident, Problem, Change, and Release Management.
• Manage integrations of ServiceNow with other ITSM tools.
• Develop and maintain ServiceNow applications and reports.

Skills

ServiceNow Administration

Team management

Web technologies/AJAX

Integration of ITSM tools

Job description

Overview

Role: ITSM Tool Manager (ServiceNow)

Location: Waukegan, IL

Duration: 6+ Months

ONLY GC OR CITIZENS

BGV will be done for the selected candidates.

Experience & Designation

Designation: Technical Specialist or above

Experience:

• 7+ Years of relevant work experience. Candidate should have good Admin.

Responsibilities / Knowledge Areas

• Configuration / Development knowledge of:
  • Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset management, CMDB, Service Requests and SLM
• Experience in managing a team of developers
• Good exposure to integration of ServiceNow with various ITSM and other tools
• Content Management: developing ESS page
• UI Actions / UI Policy / Access Control Lists, etc.
• Writing server-side scripts using Script Includes
• Configured License Management module for necessary compliance checks
• Used ACLs for controlling the security mechanism in ServiceNow
• Domain Separation and designing the process and data flow within various domains
• Experience with web technologies/AJAX
• Developing Composite Service Requests within Service Catalog Module
• Experience in different integrations using web services / MID Server, etc.
• Configuring complex reports

Application Details

Please respond with your word resume and the requested details:

• Full Name
• Work Authorization
• Contact Number
• Email ID
• Skype ID
• Current location
• Willing to relocate
• Rate/hr

Additional Information

All your information will be kept confidential according to EEO guidelines.