ServiceNow -ITSM ITOM ITAM Technical Architect

NTT DATA North America; Plano (TX); On-site; USD 100,000 - 210,000; Full time

Job summary

A leading company is seeking a ServiceNow -ITSM ITOM ITAM Technical Architect to join their team in Plano, Texas. This role involves designing solutions on the ServiceNow platform and collaborating with clients to implement best practices. Ideal candidates will have extensive experience in ServiceNow and ITSM, along with relevant certifications. Additionally, the role requires participation in Agile projects and a collaborative approach to problem-solving.

Qualifications

• 5+ years of hands-on ServiceNow experience.
• 5+ years ITSM experience.
• Certifications in additional practice areas such as ITBM, SPM, etc.

Responsibilities

• Participate in technical aspects of delivering solutions on the ServiceNow platform.
• Contribute to Agile engagements and lead scrum meetings.
• Own technical quality on customer projects.

Skills

ServiceNow

ITSM

Agile

Education

ServiceNow Certified System Administrator Certification

ServiceNow Certified Implementation Specialist Certification

Job description

ServiceNow -ITSM ITOM ITAM Technical Architect

Join to apply for the ServiceNow -ITSM ITOM ITAM Technical Architect role at NTT DATA North America

ServiceNow -ITSM ITOM ITAM Technical Architect

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Join to apply for the ServiceNow -ITSM ITOM ITAM Technical Architect role at NTT DATA North America

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a ServiceNow -ITSM ITOM ITAM Technical Architect to join our team in Plano, Texas (US-TX), United States (US).

ITSM Technical Architect

ServiceNow Technical Architects bring their deep understanding of system and software architecture to design complex solutions on the ServiceNow platform for our customers. They lead and prescribe clients to best practice and collaborate with team members to achieve project goals. Their ServiceNow skills are kept on the bleeding- edge, they innovate IP on the platform, and serve as technical subject matter experts to clients and teammates.

Why we think this position is great:

ServiceNow Technical Architects work on dynamic teams to deliver the most challenging and complex solutions on the ServiceNow platform. Looking for someone who will build trust through responsiveness, preparedness, punctuality, and accountability on all aspects of a project. You will attend and contribute to discussions within workshops, meetings, and conduct calls with customers independently. This role performs system administration support clients, including but not limited to: form configuration, simple scripting, Service Catalog configuration, and Custom Homepages, Dashboards, etc. Have a love of working in a fast-paced, collaborative, and entrepreneurial environment with smart and fun people.

Primary Responsibilities:

• Participate in all technical aspects of delivering complex customer solutions on the ServiceNow platform, advising clients on best practice to create lasting value and enhanced experiences
• Contribute on multiple Agile engagements, utilizing the NTT methodology and tools to enhance project efficiency and quality
• Define technical and design approaches, lead scrums, and advise technical consulting resources on development and configuration activities
• Lead sprint planning and review meetings, ensure the technical team follows the NTT methodology, and drive towards successful project completion
• Estimate time and effort for technical resources and proactively communicate progress and forecast changes to the Engagement Manager
• Own the technical quality on customer projects, participate in code reviews, and oversee Go-Live planning efforts
• Assist with discovery workshops and collaborate closely with Business Process Consultants to define customer requirements
• Participate in internal knowledge sharing, coaching, and collaboration activities and initiatives
  
  

Basic Qualifications:

• 5+ years of hands on ServiceNow experience
• 5+ years ITSM experience
  
  

Preferred Qualifications:

• ServiceNow Certified System Administrator Certification
• ServiceNow Certified Implementation Specialist Certification in additional practice areas such as ITBM, SPM, WSD, GRC, IRM, HSRD, CSM, ITAM, ITOM, Service Portal (UX Deign), etc.
  
  

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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