Technical Architect

Tata Consultancy Services; Wheaton (IL); On-site; USD 110,000 - 150,000; Full time

Job summary

A leading IT consulting firm is seeking a Technical Architect specializing in ServiceNow solutions. The role involves overseeing the architecture and integrity of ServiceNow applications while providing expert support and mentoring to the implementation team. Ideal candidates will have extensive experience in IT and knowledge of ITSM applications. A strong commitment to quality and a passion for learning new skills are essential.

Qualifications

• 10+ years IT industry experience and 5+ years of relevant experience.
• Knowledge of ITSM, ITAM, ITOM applications.
• Experience working in a large enterprise environment.

Responsibilities

• Responsible for the overall architecture and design of the ServiceNow application.
• Lead requirements, scoping and design workshops.
• Deliver Proof of Concept engagements with prospects.

Skills

ServiceNow architecture

Technical mentoring

Problem solving

Analytical skills

Team collaboration

Communication skills

Education

ServiceNow Certified System Administrator

ITIL certification

Job description

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ServiceNow Solutions Architect / Lead

Desired candidate will serve as ServiceNow Solutions Lead, who will help us support the following activities:

• Responsible for the overall architecture, design, implementation and integrity of the ServiceNow application within the enterprise
• Lead and deliver requirements, scoping and design workshops, ensuring requirements are well documented
• Provide expert level support and technical mentoring to implementation team
• Maintain deep, comprehensive knowledge of ServiceNow’s capabilities and constraints.
• Recognize and develop opportunities to leverage ServiceNow as a platform.
• Scoping and delivering Proof of Concept / Proof of Value engagements with prospects
• 10+ years IT industry experience and 5+ years of relevant experience from specified domain
• Knowledge of ITSM, ITAM, ITOM, CSM, BCM applications & integrations, Platform performance and monitoring, Platform upgrades
• Experience of working within a large enterprise on implementation initiatives
• Sound Technical knowledge of ServiceNow platform
• Relevant ServiceNow certification eg. ServiceNow Certified System Administrator
• Glide Scripting & Javascript programming experience
• Good communication Skills
• Web Services, HTML, CSS, XHTML, Workflow and UI development and Service Portal Concepts
• ITIL certification
• Working experience in Agile model
• Prior experience of working for US and UK based customers
• Professional commitment to high quality, and a passion for learning new skills.
• Detail-oriented individual with good analytical skills.
• Strong problem solving skills, including providing simple solutions to complex situations.
• Must be a strong team player with the ability to communicate and collaborate effectively in a geographically disperse working environment
• Good Communication skills to handle major incident calls and releases.
• Should be good with analytics and presentations
  
  

Salary Range- $110,000-$150,000 a year

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  IT Services and IT Consulting

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