ServiceNow & ITSM Intern - Hands-On Platform Ops

Maximus; Richmond (VA); On-site; USD 39,000 - 41,000; Part time

Job summary

Maximus seeks an IT Service Management Intern to support ServiceNow and CMDB-related activities within enterprise IT operations. You will contribute to real initiatives, learn ITSM processes, and work with IT leaders on incidents, requests, changes, and dashboards.

You will gain hands-on experience in data quality, reporting, and process improvements while collaborating with administrators, architects, and stakeholders across the organization.

Qualifications

• High school diploma or GED required and 0-2 years of relevant experience or equivalent education/experience.
• Rising Senior/Graduate student pursuing a degree in Information Technology, Computer Science, Information Systems, Business, Engineering, or related field.
• Interest in ServiceNow, ITSM, technology operations, or enterprise platforms.
• Exposure to programming or scripting languages such as JavaScript, Python, Java, or similar technologies.
• Coursework or project experience involving software development, databases, analytics, process improvement, or technology management.
• Familiarity with Agile, project management, or collaborative team projects.
• Experience with Microsoft Excel, Power BI, or data analysis tools is a plus.
• Strong problem-solving, communication, and organizational skills.
• Curiosity, initiative, and a willingness to learn new technologies and business processes.

Responsibilities

• Work on IT assignments of moderate difficulty under direction of a senior mentor.
• Escalate issues and questions to management when needed.
• Participate in group discussions to solve problems of moderate scope.
• Attend meetings to gain process knowledge and guidance on projects.
• Read, understand, and perform assignments within prescribed guidelines.
• Develop solutions with critical thinking and customer-service mindset.
• Prepare standard reports and presentation materials.
• Contribute ideas to improve employee and customer experiences across IT services.
• Assist with collecting, reviewing, and analyzing user feedback and service metrics.
• Explore AI, automation, and digital technologies to improve workflows and reporting.
• Support process improvement initiatives that simplify experiences for users and support teams.
• Participate in cross-functional projects focused on innovation and service excellence.
• Create reports, dashboards and presentations to communicate trends and opportunities.
• Research emerging technologies and ServiceNow capabilities and share findings with the team.
• Collaborate with stakeholders to identify opportunities to enhance platform adoption and user engagement.

Skills

ServiceNow ITSM

JavaScript

Python

Java

Data analysis

Excel

Power BI

Agile

Team collaboration

Education

High school diploma

IT/CS degree student

Tools

Excel

Power BI

Job description

Maximus seeks an IT Service Management Intern to support ServiceNow and CMDB-related activities within enterprise IT operations. You will contribute to real initiatives, learn ITSM processes, and work with IT leaders on incidents, requests, changes, and dashboards.

You will gain hands-on experience in data quality, reporting, and process improvements while collaborating with administrators, architects, and stakeholders across the organization.