Remote ServiceNow & ITSM Intern — Hands-On Ops & Data

Maximus; United States; Remote; USD 25,000 - 39,000; Full time

Job summary

Maximus is offering a ServiceNow & IT Service Management Intern role, remote within the United States. You will work with a team to support IT service delivery, platform operations, data quality, and process improvement, gaining hands-on experience with CMDB and reporting.

As a rising senior or graduate student, you will learn ITSM fundamentals, ServiceNow administration, and how enterprise platforms drive reliable tech services, with mentorship from IT leaders.

Qualifications

• High school diploma or GED required.
• 0-2 years of relevant professional experience or equivalent education/experience.
• Interest in ServiceNow, ITSM, technology operations, or enterprise platforms.
• Coursework or project experience involving software development, databases, analytics, or process improvement.

Responsibilities

• Work on IT assignments of moderate difficulty under the direction of a more senior mentor to build a well-rounded skillset.
• Escalate issues and questions to management as necessary.
• Participate in group discussions with peers to solve problems of moderate scope.
• Create reports, dashboards, and presentations that help communicate trends, insights, and opportunities for improvement.

Skills

Problem solving

Communication

Organizational skills

Excel

Power BI

Education

High school diploma or GED

Tools

Microsoft Excel

Power BI

Job description

Maximus is offering a ServiceNow & IT Service Management Intern role, remote within the United States. You will work with a team to support IT service delivery, platform operations, data quality, and process improvement, gaining hands-on experience with CMDB and reporting.

As a rising senior or graduate student, you will learn ITSM fundamentals, ServiceNow administration, and how enterprise platforms drive reliable tech services, with mentorship from IT leaders.