ServiceNow ITSM / CMDB Engineer

Calance, Inc.; United States; On-site; USD 103,000 - 124,000; Full time

Job summary

Calance, Inc. is seeking a ServiceNow ITSM/CMDB Engineer for a 6-month contract, fully remote in the USA. The role focuses on designing and implementing CMDBs, integrating ServiceNow with security tools, and automating ITSM and GRC processes.

You will work with security, infrastructure, and business stakeholders to prioritize requirements and ensure production stability. You will develop and optimize integrations with Rapid7, CrowdStrike, Zscaler, and AuditBoard, and build L2/L3 workflows for

Qualifications

• Hands-on ServiceNow ITSM experience required.
• Experience designing or managing a CMDB.
• Strong understanding of Configuration Items, asset relationships, data normalization and CMDB governance.
• Experience with ServiceNow integrations, APIs, workflow automation, and ticket routing.
• Experience integrating ServiceNow with enterprise security or infrastructure platforms.

Responsibilities

• Support the selection, design, rollout, and implementation of the CMDB.
• Define the CMDB architecture, data model, asset relationships, and integration strategy.
• Create workflows to import, populate, normalize, and manage databases/assets within the CMDB.
• Develop and automate integrations between the CMDB, ServiceNow, and security platforms.
• Integrate security tools with ServiceNow (Rapid7, CrowdStrike, Zscaler, AuditBoard).
• Configure workflows so security and GRC events generate ServiceNow tickets and route them appropriately.
• Build and maintain L2/L3 workflows, ticket routing, prioritization, and escalation processes.
• Identify opportunities to automate manual ITSM, security, asset mgmt, and GRC processes.
• Troubleshoot integrations between ServiceNow and third-party platforms.

Skills

ServiceNow ITSM

CMDB design

API/workflows

Security integrations

Incident management

L2/L3 support

Tools

Rapid7

CrowdStrike

Zscaler

AuditBoard

ServiceNow SecOps

ServiceNow GRC/IRM

Job description

Job Title ServiceNow ITSM / CMDB Engineer - ID: 45087

Duration 6 Months

Start Date ASAP

Location remote, USA (Remote)

Key Responsibilities

• Support the selection, design, rollout, and implementation of the CMDB.
• Help define the CMDB architecture, data model, asset relationships, and integration strategy.
• Create workflows to import, populate, normalize, and manage up to 3,000 database/assets within the CMDB.
• Develop and automate integrations between the CMDB, ServiceNow, and security platforms.
• Integrate security tools including Rapid7, CrowdStrike, Zscaler, and Optro/AuditBoard with ServiceNow.
• Optimize the existing Optro/AuditBoard environment and improve integration with ServiceNow.
• Configure workflows so security and GRC events can automatically generate ServiceNow tickets and route them to the appropriate support queue.
• Build and maintain L2/L3 workflows, ticket routing, prioritization, and escalation processes.
• Identify opportunities to automate manual ITSM, security, asset management, and GRC processes.
• Troubleshoot and support integrations between ServiceNow and third-party platforms.
• Ensure new integrations and CMDB changes are implemented without disrupting the existing Solution Center/service desk environment.
• Partner with security, infrastructure, operations, and business stakeholders to define requirements and establish implementation priorities.

Required Experience

• Strong hands-on experience with ServiceNow ITSM.
• Experience designing, implementing, or managing a CMDB.
• Strong understanding of Configuration Items (CIs), asset relationships, data normalization, and CMDB governance.
• Experience with ServiceNow integrations, APIs, workflow automation, and ticket routing.
• Experience integrating ServiceNow with enterprise security or infrastructure platforms.
• Ability to operate at both the solution/design level and hands-on implementation level.
• Strong understanding of L2/L3 support processes, incident management, prioritization, and escalation.
• Experience implementing new capabilities in a production environment where existing service operations cannot be disrupted.

Preferred Experience

• Rapid7
• CrowdStrike
• Zscaler
• Optro / AuditBoard
• ServiceNow SecOps
• ServiceNow GRC / IRM
• Security operations and vulnerability management integrations

Pay Range - 75-90/hr

About Calance

Calance is a global IT Services firm specializing in end-to-end solutions for Development, Managed Service, Security, SAP, Project Control Integration and IT Staffing.Operating in the United States and India, Calance helps clients bring their ideas and strategies to life through talent, technology and tenacity.