ServiceNow ITOM Transformation Lead

Ernst & Young Oman; Providence (RI); On-site; USD 142,600 - 261,500; Full time

Benefits offered by this job

Comprehensive compensation package

Flexible vacation policy

401(k) plans

Job summary

Ernst & Young Oman is looking for a Manager in Application Design and Development to lead ServiceNow Transformation teams. This role involves identifying user requirements, managing delivery processes, and ensuring quality service for our clients.

The ideal candidate will have a bachelor's degree in a relevant field, at least 4-6 years of experience in ServiceNow ITOM/CMDB, and strong leadership skills. This position requires travel and offers a competitive salary range.

Qualifications

• 4-6 years of relevant ServiceNow ITOM/CMDB project experience.
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Excellent soft skills – written/verbal communication, adaptability.

Responsibilities

• Lead ServiceNow Transformation teams, ensuring quality and risk management.
• Identify and define user/customer requirements.
• Manage travel as needed for client meetings.

Skills

Team leadership

Client relationship management

ServiceNow ITOM/CMDB solutions

Problem-solving

Agile methodology

Education

Bachelor's degree in Computer Science or related field

Tools

ServiceNow

AI solutions

Job description

Ernst & Young Oman is looking for a Manager in Application Design and Development to lead ServiceNow Transformation teams. This role involves identifying user requirements, managing delivery processes, and ensuring quality service for our clients.

The ideal candidate will have a bachelor's degree in a relevant field, at least 4-6 years of experience in ServiceNow ITOM/CMDB, and strong leadership skills. This position requires travel and offers a competitive salary range.