ServiceNow ITAM/ITOM Transformation Senior Manager

EY; Arlington (VA); Hybrid; USD 172,000 - 392,000; Full time

Benefits offered by this job

Competitive compensation with Total@EY

Hybrid work model

Medical and dental coverage

Pension and 401(k)

Paid time off

Job summary

EY is seeking a ServiceNow Transformation Senior Manager to lead ServiceNow Transformation teams in a growing practice. You will drive delivery of technology transformation projects, managing timelines, costs, and quality while guiding technical and non-technical teams.

The role focuses on building and maintaining client relationships, developing business cases, roadmaps, and solution architectures for ServiceNow IT/OM Asset Management, and leading multi-disciplinary teams including offshore

Qualifications

• Bachelor’s degree required; Master’s degree preferred.
• Typically 5–7 years of ServiceNow implementation experience.
• 5–7 years of Big 4 or equivalent consulting experience, Senior Manager/Director level.
• ServiceNow CSA or CAD certification.
• Minimum of 2 of the listed ServiceNow certifications: HAM, SAM, Data Foundations.

Responsibilities

• Lead engagement delivery and manage client relationships daily.
• Oversee program/project management, ensuring objectives are met.
• Develop resource plans and budgets, manage engagement economics.

Skills

ServiceNow expertise

Project management

Client relationship

Leadership

Sales support

Education

Bachelor’s degree

Master’s degree (preferred)

Tools

ServiceNow CSA

ServiceNow CAD

Implementation Specialist – HAM

Implementation Specialist – SAM

Implementation Specialist – Data Foundations

Job description

EY is seeking a ServiceNow Transformation Senior Manager to lead ServiceNow Transformation teams in a growing practice. You will drive delivery of technology transformation projects, managing timelines, costs, and quality while guiding technical and non-technical teams.

The role focuses on building and maintaining client relationships, developing business cases, roadmaps, and solution architectures for ServiceNow IT/OM Asset Management, and leading multi-disciplinary teams including offshore