ServiceNow ITAM/ITOM Senior Manager - Transformation Leader

EY; Detroit (MI); Remote; USD 172,000 - 392,000; Full time

Benefits offered by this job

Hybrid work model

Total rewards package

Paid time off options

Job summary

EY is seeking a ServiceNow Consulting Senior Manager to lead transformation programs, manage client relationships, and drive multi-team engagements. The role focuses on delivering technology transformations, balancing timelines, costs, and quality, and mentoring large teams across onshore and offshore resources.

You will shape AI-enabled asset management roadmaps, participate in sales pursuits, and partner with executives to create business cases and roadmaps.

Qualifications

• Bachelor’s degree required (4-year degree); Master’s degree preferred.
• Typically, no less than 5 - 7 years relevant experience in ServiceNow implementation experience.
• 5 – 7 years of Big 4 or equivalent consulting experience preferably at the Senior Manager or Director level.
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of 2 of the following ServiceNow certifications: CSA, CAD, and other listed certs.

Responsibilities

• Lead engagement delivery and manage client relationships on a daily basis.
• Accountable for program/project management, ensuring objectives are met.
• Develop resource plans and budgets for engagements, managing engagement economics.

Skills

ServiceNow

IT/OM Asset Management

Project management

Stakeholder management

Leadership

Sales support

Agile/Waterfall

Client relationships

AI capabilities

Offshore coordination

Education

Bachelor’s degree

Master’s degree

Job description

EY is seeking a ServiceNow Consulting Senior Manager to lead transformation programs, manage client relationships, and drive multi-team engagements. The role focuses on delivering technology transformations, balancing timelines, costs, and quality, and mentoring large teams across onshore and offshore resources.

You will shape AI-enabled asset management roadmaps, participate in sales pursuits, and partner with executives to create business cases and roadmaps.