ServiceNow ITAM & CMDB Analytics Lead

Fairygodboss; Pittsburgh (Allegheny County); On-site; USD 91,000 - 185,900; Full time

Job summary

PNC is seeking a Business Analytics Lead within its Technology organization to drive governance, quality, analytics and continuous improvement of IT asset and configuration data. The role focuses on CMDB and ITAM data governance, executive dashboards, and cross-functional collaboration across technology and business stakeholders.

You will mentor analysts, translate complex data into insights for senior management, and lead initiatives across CMDB, ITAM, HAM, and SAM, with the opportunity to

Qualifications

• Experience with IT Asset Management, CMDB, ITSM, ITOM, ServiceNow, and CSDM frameworks.
• Ability to lead cross-functional initiatives and influence stakeholders across technology and business.
• Strong analytical, reporting, and data governance skills.

Responsibilities

• Lead CMDB and ITAM data governance initiatives to ensure data quality, integrity, compliance, and operational effectiveness.
• Develop and maintain executive dashboards, KPIs, scorecards, and performance analytics related to asset management, CMDB health, discovery coverage, and service mapping.
• Partner with asset owners, configuration item (CI) owners, infrastructure teams, procurement, risk, and enterprise architecture to improve data quality and lifecycle management processes.
• Analyze trends, identify risks, and provide actionable insights that improve asset visibility, compliance, service reliability, and operational efficiency.
• Support CMDB certification, audit readiness, reconciliation activities, and compliance requirements through ongoing monitoring and remediation efforts.
• Drive adoption of CMDB, CSDM, Discovery, Service Mapping, Hardware Asset Management (HAM), and Software Asset Management (SAM) capabilities.
• Translate complex technical data into meaningful business insights and executive-level reporting to support strategic decision-making.
• Identify automation and process improvement opportunities that enhance data accuracy, reduce manual effort, and increase operational maturity

Skills

Analytical thinking

Reporting

Data governance

Cross-functional collaboration

Executive-level reporting

Education

Bachelor's degree

Tools

ServiceNow

CMDB

ITSM

ITOM

Job description

PNC is seeking a Business Analytics Lead within its Technology organization to drive governance, quality, analytics and continuous improvement of IT asset and configuration data. The role focuses on CMDB and ITAM data governance, executive dashboards, and cross-functional collaboration across technology and business stakeholders.

You will mentor analysts, translate complex data into insights for senior management, and lead initiatives across CMDB, ITAM, HAM, and SAM, with the opportunity to