Business Analytics Lead (ServiceNow)

PNC; Pittsburgh (Allegheny County); On-site; USD 91,000 - 185,900; Full time

Benefits offered by this job

Medical and prescription drug coverage

401(k) with PNC match

Educational assistance

Job summary

PNC is looking for a Business Analytics Lead based in Pittsburgh, PA, to drive IT Asset Management governance and analytics. You will work closely with technology and business stakeholders, ensuring data quality and operational effectiveness.

The ideal candidate will possess a Bachelor's degree and over 5 years of relevant experience, including knowledge of ServiceNow, CMDB, and ITIL practices. This role includes opportunities for career growth with a competitive salary between $91,000 and $185,900 annually.

Qualifications

• 5+ years of industry-relevant experience.
• Strong analytical, reporting, and data governance skills.
• Ability to lead cross‑functional initiatives and influence stakeholders.

Responsibilities

• Lead CMDB and ITAM data governance initiatives.
• Develop and maintain executive dashboards and performance analytics.
• Analyze trends and provide actionable insights for asset visibility.

Skills

IT Asset Management

CMDB

ITSM

ITOM

ServiceNow

Data Governance

Analytics

Education

Bachelor's Degree

Tools

ServiceNow Platform

Data Analytics

Business Intelligence (BI)

Job description

Job ID

R226774

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Analytics Lead within PNC's Technology organization, you will be based in Pittsburgh, PA, Cleveland, OH, Birmingham, AL, Dallas, TX or Denver, CO.

The ServiceNow IT Asset Management (ITAM) & CMDB Business Analytics Lead is responsible for driving the governance, quality, analytics, and continuous improvement of IT asset and configuration data. This role serves as the strategic liaison between technology, operations, asset management, architecture, and business stakeholders to ensure accurate, reliable, and actionable data across the IT ecosystem.

Key Responsibilities

• Lead CMDB and ITAM data governance initiatives to ensure data quality, integrity, compliance, and operational effectiveness.
• Develop and maintain executive dashboards, KPIs, scorecards, and performance analytics related to asset management, CMDB health, discovery coverage, and service mapping.
• Partner with asset owners, configuration item (CI) owners, infrastructure teams, procurement, risk, and enterprise architecture to improve data quality and lifecycle management processes.
• Analyze trends, identify risks, and provide actionable insights that improve asset visibility, compliance, service reliability, and operational efficiency.
• Support CMDB certification, audit readiness, reconciliation activities, and compliance requirements through ongoing monitoring and remediation efforts.
• Drive adoption of CMDB, CSDM, Discovery, Service Mapping, Hardware Asset Management (HAM), and Software Asset Management (SAM) capabilities.
• Translate complex technical data into meaningful business insights and executive-level reporting to support strategic decision-making.
• Identify automation and process improvement opportunities that enhance data accuracy, reduce manual effort, and increase operational maturity.

Qualifications

• Experience with IT Asset Management, CMDB, ITSM, ITOM, ServiceNow, and CSDM frameworks.
• Strong analytical, reporting, and data governance skills.
• Experience developing KPIs, dashboards, and executive-level reporting.
• Ability to lead cross‑functional initiatives and influence stakeholders across technology and business organizations.
• Knowledge of ITIL practices, asset lifecycle management, discovery, service mapping, and compliance controls.

Preferred Skills

• Analytical Thinking
• Business Intelligence (BI)
• Concept Development
• Data Analytics
• Data-Driven Decision Making
• Data Integration
• Leadership
• Market Research
• Performance Metrics
• Qualitative Research
• ServiceNow Platform
• Strategic Planning

Competencies

• Analytical Thinking
• Business Acumen
• Business Analytics
• Consulting
• Decision Making and Critical Thinking
• Effective Communications
• Emerging Technologies

Work Experience

Roles at this level typically require a university / college degree, with 5+ years of industry‑relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.

Education

Bachelor's Degree

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Pay Transparency

Base Salary: $91,000.00 – $185,900.00. Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Benefits

• Medical and prescription drug coverage (with Health Savings Account feature)
• Dental and vision options
• Employee and spouse/child life insurance
• Short- and long‑term disability protection
• 401(k) with PNC match, pension, and stock purchase plans
• Dependent care reimbursement account
• Backup child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• Robust wellness program with financial incentives

Paid time off includes maternity and parental leave, up to 11 paid holidays per year, 9 occasional absence days per year, 15–25 vacation days per year, depending on career level, and additional days for years of service.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [e-mail]. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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