ServiceNow Integrations Engineer — API, MID Server Expert

Capgemini; Massachusetts; On-site; USD 100,000 - 140,000; Full time

Job summary

Capgemini is seeking an Integration Engineer to design, develop, operate and improve ServiceNow integrations across enterprise systems, partner platforms and OSS/BSS apps. You will leverage APIs, Integration Hub and MID Servers to enable data exchange and orchestrated processes.

You will own integration development and platform operations, onboarding and support, security implementation, and ongoing monitoring and documentation, collaborating with cross‑functional teams in a fast‑paced tech

Qualifications

• Strong focus on ServiceNow Integration Hub and platform integration.
• Hands-on experience with REST APIs, TMF Open APIs, SOAP, Scripted REST APIs, and transform maps.
• Proven experience with MID Server installation, configuration, troubleshooting, and operational support.
• Understanding of API security including OAuth 2.0, mutual TLS, SSL certificates, and token management.
• JavaScript scripting on the ServiceNow platform.
• Experience in telecom OSS/BSS or service assurance environment and network engineering.
• Basic networking knowledge including DNS, proxy, firewall and connectivity troubleshooting.

Responsibilities

• Design, develop, operate and improve ServiceNow integrations.
• Lead integration development and platform operations.
• Onboard new integrations and provide ongoing support.
• Implement security measures for APIs and data exchange.
• Monitor integrations and document architectures and changes.

Skills

ServiceNow Integration Hub

REST APIs

SOAP Web Services

Scripted REST APIs

Transform Maps

MID Server

API Security

JavaScript

Telecom OSS/BSS

Networking Basics

Tools

ServiceNow Platform

Job description

Capgemini is seeking an Integration Engineer to design, develop, operate and improve ServiceNow integrations across enterprise systems, partner platforms and OSS/BSS apps. You will leverage APIs, Integration Hub and MID Servers to enable data exchange and orchestrated processes.

You will own integration development and platform operations, onboarding and support, security implementation, and ongoing monitoring and documentation, collaborating with cross‑functional teams in a fast‑paced tech