ServiceNow HRSD Developer

KTek Resourcing LLC; Houston (TX); Sur place; USD 120 000 - 160 000; Plein temps

Résumé du poste

KTek Resourcing LLC seeks a Technical Lead, Application Support to oversee the configuration and support of the ServiceNow HRSD application within the HR Technology team. You will provide advanced technical, analytical and consultative support delivering HR processes.

Responsibilities include mentoring the team, coordinating with vendors, designing changes, ensuring data integrity, and documenting configurations to meet business requirements and downstream integrations.

Qualifications

• 5 years of hands-on experience with ServiceNow HRSD implementations.
• Willingness to mentor and guide teammates.

Responsabilités

• Review open cases and troubleshoot or escalate as needed.
• Mentor team members and share expert knowledge.
• Consult on configuration changes and document final specs.
• Analyze impact of configurations on HR service delivery and integrations.
• Ensure data integrity through import/export and reporting.
• Lead design of solutions for current and future business needs.
• Document all configurations.

Connaissances

ServiceNow HRSD

Leadership

Description du poste

The Technical Lead, Application Support is responsible for the configuration and support of the ServiceNow HRSD application within the Human Resource Organization. As part of the HR Technology team, this role provides advanced technical, analytical and consultative support delivering HR processes.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

• Reviews open cases/issues and troubleshoots or assigns to other tech team members for resolution. Coordinates with vendors regarding required support by opening tickets, escalating and following up as required.
• Continuously develops advanced knowledge of assigned application(s) utilizing vendor websites, user groups and training to effectively utilize system capabilities. Mentors other team members and is recognized as an expert.
• Consults on requested configuration changes, partnering with the team to determine best options for design decisions based on documented requirements, current configuration, and downstream impacts. Documents final specs and configures application.
• Analyzes impact of configuration from foundational structures to Fast Formulas and extensions to HR service delivery and downstream systems and integrations. Leads meetings to resolve priority issues.
• Ensures data integrity and governance by supporting large/complex data imports and extracts and validating accuracy through reporting and queries. Supports the development and maintenance of integrations/file transfers.
• Provides analysis and consultation on the implementation of new software application products or new modules in existing applications.
• Actively participates in project, support, and development initiatives designing solutions that optimally address current and future business requirements and infrastructure plans.
• Champions the appropriate use of technology and provides leadership in balancing technical elegance with functional requirements and practical benefits, as we implement and integrate technologies.
• Documents all configuration.

Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

• 5 years of experience in ServiceNow HRSD
• ServiceNow Architect Certification preferred.