ServiceNow HRSD Config Analyst – Agile Knowledge and Case Mgmt

U.S. Bank; Minneapolis (MN); On-site; USD 93,000 - 109,000; Full time

Benefits offered by this job

Healthcare

Life insurance

Disability insurance

Parental leave

401(k) plan

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a ServiceNow Configuration Analyst for the HR Product team in Minneapolis. You will join an Agile team configuring and maintaining ServiceNow HRSD modules, ensuring optimal HR processes and user experience. The role focuses on system configuration, maintenance, and enhancements.

Responsibilities include updating HRSD configurations, managing templates and workflows, and providing Tier 2 support. Three or more days per week on-site at a U.S. Bank location are required.

Qualifications

• Bachelor’s degree or equivalent work experience in Information Systems or Computer Engineering.
• 2–4 years of experience in ServiceNow configuration or administration.
• Familiarity with HR Service Delivery modules (Case Management, Knowledge Management, Virtual Agent).

Responsibilities

• Configure and update ServiceNow HRSD modules using out-of-the-box functionality; modify forms, fields, lists, and workflows.
• Maintain and update virtual assistant topics and categories for HR services.
• Manage templates and publish workflows; support HR case lifecycle processes.
• Ensure configurations adhere to organizational standards and security protocols; document configuration changes.

Skills

ServiceNow configuration

HRSD modules familiarity

Agile methodology

Documentation skills

Communication skills

Education

Bachelor's degree in Information Systems or Computer Engineering

Tools

ServiceNow

Workday knowledge

Job description

U.S. Bank is seeking a ServiceNow Configuration Analyst for the HR Product team in Minneapolis. You will join an Agile team configuring and maintaining ServiceNow HRSD modules, ensuring optimal HR processes and user experience. The role focuses on system configuration, maintenance, and enhancements.

Responsibilities include updating HRSD configurations, managing templates and workflows, and providing Tier 2 support. Three or more days per week on-site at a U.S. Bank location are required.