ServiceNow Configuration Analyst

Us Bank; Minneapolis (MN); Hybrid; USD 92,000 - 109,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and retirement plan

Paid vacation

Job summary

U.S. Bank is seeking a ServiceNow Configuration Analyst to join an Agile team focused on HRSD modules such as Knowledge Management, Case Management, and Virtual Agent. The role emphasizes system configuration, maintenance, and enhancements for HR processes.

Responsibilities include configuring HRSD modules, updating forms and workflows, managing templates, and providing Tier 2 support while ensuring security and standardization across configurations.

Qualifications

• Bachelor's degree or equivalent work experience.
• 2–4 years of experience in ServiceNow configuration or administration.
• Familiarity with HR Service Delivery modules (Case Management, Knowledge Management, Virtual Agent).

Responsibilities

• Configure and update ServiceNow HRSD modules using out-of-the-box functionality.
• Modify forms, fields, lists, and workflows to meet HR requirements.
• Maintain templates and publish workflows; support HR case lifecycle processes.
• Provide Tier 2 support for ServiceNow HRSD-related issues.
• Ensure configurations adhere to organizational standards and security protocols.

Skills

ServiceNow configuration

HR Service Delivery knowledge

Education

Bachelor's degree in Information Systems or Computer Engineering

Tools

ServiceNow

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

The HR Product team is hiring a ServiceNow Configuration Analyst. This person will join an Agile team responsible for configuring and maintaining ServiceNow modules such as Knowledge Management, Case Management (Employee Relations), and Virtual Agent/Chat. This role focuses on system configuration, maintenance, and enhancements to ensure optimal functionality and user experience for HR processes. In this position you will be responsible for configuring and update ServiceNow HRSD modules using out-of-the-box functionality, modify forms, fields, lists, and workflows to meet evolving HR requirements and maintain and update virtual assistant topics and categories for HR services. This position is responsible for managing templates and publishing workflows as well as supporting HR case lifecycle processes. This position is responsible to ensure configurations adhere to organizational standards and security protocols and document configuration changes and maintain conversion control. This position is responsible to partner with HR stakeholders to understand requirements and implement solutions and provide Tier 2 support for ServiceNow HRSD-related issues.

Basic Qualifications

• Bachelor's degree in Information Systems or Computer Engineering, or equivalent work experience
• Two to four years of experience in ServiceNow configuration or administration.
• Familiarity with HR Service Delivery modules (Case Management, Knowledge Management, Virtual Agent)

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA) or equivalent certification
• Experience with HRSD-specific configurations and employee relations case management
• Strong attention to detail and ability to follow structured processes
• Basic understanding of workflows, UI policies, and data policies in ServiceNow
• Excellent documentation and communication skills
• Exposure to Agile methodology and ticketing systems
• Workday knowledge a plus

Location Expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $92,820.00 - $109,200.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.