HR ServiceNow Config Specialist

Socket.dev; Minneapolis (MN); On-site; USD 93,000 - 109,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Disability benefits

Parental leave

401(k) retirement plan

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a ServiceNow Configuration Analyst to join an Agile HR Product team focused on configuring and maintaining HRSD modules such as Knowledge Management, Case Management, and Virtual Agent. The role emphasizes system configuration, maintenance, and enhancements to optimize HR processes and user experience.

The candidate will update ServiceNow HRSD modules, modify forms and workflows, and support HR case lifecycle processes while adhering to security and documentation standards.

Qualifications

• Bachelor's degree in Information Systems or Computer Engineering or equivalent work experience.
• Two to four years of experience in ServiceNow configuration or administration.
• Familiarity with HR Service Delivery modules (Case Management, Knowledge Management, Virtual Agent).
• ServiceNow CSA certification or equivalent is preferred.

Responsibilities

• Configure and maintain ServiceNow HRSD modules using out-of-the-box functionality and customize forms, fields, lists, and workflows.
• Manage templates and publish workflows; support HR case lifecycle processes.
• Provide Tier 2 support for ServiceNow HRSD-related issues and ensure configurations meet security standards.
• Document configuration changes and maintain change control.

Skills

ServiceNow configuration

HR Service Delivery

Agile

Documentation

Education

Bachelor's degree in Information Systems or Computer Engineering

Tools

Workday

Job description

U.S. Bank is seeking a ServiceNow Configuration Analyst to join an Agile HR Product team focused on configuring and maintaining HRSD modules such as Knowledge Management, Case Management, and Virtual Agent. The role emphasizes system configuration, maintenance, and enhancements to optimize HR processes and user experience.

The candidate will update ServiceNow HRSD modules, modify forms and workflows, and support HR case lifecycle processes while adhering to security and documentation standards.