HR ServiceNow Configurations Analyst

Us Bank; Minneapolis (MN); On-site; USD 92,000 - 109,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and retirement plan

Paid vacation

Job summary

U.S. Bank is seeking a ServiceNow Configuration Analyst to join an Agile team focused on HRSD modules such as Knowledge Management, Case Management, and Virtual Agent. The role emphasizes system configuration, maintenance, and enhancements for HR processes.

Responsibilities include configuring HRSD modules, updating forms and workflows, managing templates, and providing Tier 2 support while ensuring security and standardization across configurations.

Qualifications

• Bachelor's degree or equivalent work experience.
• 2–4 years of experience in ServiceNow configuration or administration.
• Familiarity with HR Service Delivery modules (Case Management, Knowledge Management, Virtual Agent).

Responsibilities

• Configure and update ServiceNow HRSD modules using out-of-the-box functionality.
• Modify forms, fields, lists, and workflows to meet HR requirements.
• Maintain templates and publish workflows; support HR case lifecycle processes.
• Provide Tier 2 support for ServiceNow HRSD-related issues.
• Ensure configurations adhere to organizational standards and security protocols.

Skills

ServiceNow configuration

HR Service Delivery knowledge

Education

Bachelor's degree in Information Systems or Computer Engineering

Tools

ServiceNow

Job description

U.S. Bank is seeking a ServiceNow Configuration Analyst to join an Agile team focused on HRSD modules such as Knowledge Management, Case Management, and Virtual Agent. The role emphasizes system configuration, maintenance, and enhancements for HR processes.

Responsibilities include configuring HRSD modules, updating forms and workflows, managing templates, and providing Tier 2 support while ensuring security and standardization across configurations.