ServiceNow HR Solutions Analyst | Agile & HR Systems

Ncdor

North Carolina

Hybrid

USD 71,000 - 94,000

Full time

14 days+

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

The North Carolina Department of Revenue is seeking a ServiceNow Support Analyst to define and document HR service requirements and solution designs on ServiceNow and OnBase, using agile methods. You will collaborate with HR staff and cross-divisional teams to deliver accurate specifications and testing artifacts.

Candidates should have a related degree and experience in business analysis, process improvement, or requirements gathering within information technology.

Qualifications

Bachelor's degree plus 1 year IT-related experience or an equivalent combination of education and experience.
Associate degree plus 2 years of related experience; or High School/GED with 4 years of related experience.
Equivalency options exist per state guidelines; consult the Equivalency Guide.

Responsibilities

Define and document requirements and solution designs for HR services on ServiceNow and OnBase.
Apply agile methodology to development work and ensure accurate, detailed artifacts.
Collaborate with HR staff and cross-divisional teams to understand business functions and technology components.

Skills

Meeting facilitation

Requirements gathering

Agile methodology

Scrum Master experience

Use case development

Education

Bachelor's degree in business administration, computer science, or related field

Associate degree in business administration, computer science or related field

High School diploma or GED

Tools

ServiceNow

Hyland OnBase

Job description

Candidates should have a related degree and experience in business analysis, process improvement, or requirements gathering within information technology.

Get your free, confidential resume review.

or drag and drop your file here.