ServiceNow HR Solutions Analyst (Agile)

North Carolina Department of Revenue; North Carolina; On-site; USD 71,000 - 94,000; Full time

Job summary

The North Carolina Department of Revenue is recruiting for an IT Business Systems Analyst I (NS) in the INFORMATION TECHNOLOGY division. This role defines and documents requirements and solution designs for HR services on ServiceNow and Hyland OnBase using agile methods, working with HR staff and other agency teams.

Candidates should have a bachelor’s degree in a related field and one year of IT experience, or an associate degree with two years of related work; a high school diploma with four

Qualifications

• Bachelor’s degree with one year IT experience, or Associate degree with two years related experience.
• High School/GED with four years related experience.
• Equivalent education/experience combinations may apply.

Responsibilities

• Define and document requirements and solution designs for HR services on ServiceNow and Hyland OnBase.
• Perform analysis of business objectives, processes, functional requirements, design and testing.
• Collaborate with HR staff and cross‑agency teams to understand business functions.

Skills

Requirements gathering

Process analysis

Agile

Scrum Master

Use case development

Education

Bachelor’s degree in business administration, computer science, or related field

Associate degree in business administration, computer science or related field

High School or GED with four years of related experience

Job description

The North Carolina Department of Revenue is recruiting for an IT Business Systems Analyst I (NS) in the INFORMATION TECHNOLOGY division. This role defines and documents requirements and solution designs for HR services on ServiceNow and Hyland OnBase using agile methods, working with HR staff and other agency teams.

Candidates should have a bachelor’s degree in a related field and one year of IT experience, or an associate degree with two years of related work; a high school diploma with four