ServiceNow HR Solutions Analyst (Agile)

State of North Carolina - Revenue; North Carolina; On-site; USD 71,000 - 94,000; Full time

Job summary

The North Carolina Department of Revenue is seeking a ServiceNow Support Analyst to define and document requirements and solution designs for HR services on ServiceNow and Hyland OnBase. You will work with HR staff and partners, applying agile methods to deliver accurate artifacts and tests.

Effective July 1, 2025, the role emphasizes collaboration, backlog grooming, and sprint planning within a government IT environment, supporting efficient processes across the agency.

Qualifications

• Bachelor's degree plus 1 year of IT/business experience or related combination as defined in the posting.
• Experience with agile software development and requirement gathering.
• Experience as Scrum Master in software development teams.

Responsibilities

• Define and document requirements and solution designs for HR services on ServiceNow and OnBase.
• Perform analysis of business objectives, processes, and design tests.
• Lead meetings with cross-divisional teams to solicit requirements and maintain relationships.

Skills

Requirements gathering

Agile methodology

Scrum Master

Use cases

Stakeholder engagement

Education

Bachelor's degree in business administration, computer science, or related field

Associate degree in business administration, computer science or related field

Tools

ServiceNow

Hyland OnBase

Job description

The North Carolina Department of Revenue is seeking a ServiceNow Support Analyst to define and document requirements and solution designs for HR services on ServiceNow and Hyland OnBase. You will work with HR staff and partners, applying agile methods to deliver accurate artifacts and tests.

Effective July 1, 2025, the role emphasizes collaboration, backlog grooming, and sprint planning within a government IT environment, supporting efficient processes across the agency.