ServiceNow Governance & Security Analyst (Associate)

Harris Geospatial Solutions; Melbourne (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

L3Harris Technologies in Melbourne, FL, seeks an Associate, IT Business Security Analyst to support governance of ServiceNow and ONEHub. You will help ensure secure, standardized ITSM processes and measurable reporting across security, risk, and compliance functions.

Ideal candidates are pursuing or recently completed a bachelor’s in Cybersecurity, Information Systems, or IT; with familiarity in data analysis, cybersecurity basics, and IT governance.

Qualifications

• To be eligible, applicants must be pursuing a Bachelor’s degree in Cybersecurity, Information Systems, Business Analytics, Computer Science, Computer Information Systems or related field or have completed their Bachelor’s degree within the last 12 months, regardless of age.

Responsibilities

• Serve as a governance and architectural control point for ServiceNow demands, enhancements, integrations, and platform changes.
• Review requests to ensure they align with approved architecture, security controls, ServiceNow standards, business priorities, and a consistent ONEHub experience.
• Govern changes to ONEHub, helping maintain secure access, standardized design and navigation, consistent functionality, and a cohesive user experience.
• Coordinate engagement across ServiceNow, security, infrastructure, identity and access management, integration teams, application owners, and business stakeholders.
• Identify, document, and track integration, access, data, security, and operational dependencies before changes are released.
• Support role-based access control reviews and least-privilege access practices for ServiceNow users, groups, and integrations.
• Help identify security, privacy, compliance, and operational risks; document findings and elevate concerns through established governance channels.
• Own and maintain the ServiceNow KPI framework, reporting governance practices, and data-integrity standards.
• Develop and validate trusted metrics that support leadership decision-making, including SLA performance, mean time to resolution (MTTR), backlog health, outage impact, demand volume, and process adherence.
• Review reports and dashboards for accuracy, consistency, appropriate definitions, and alignment with approved data sources.
• Provide actionable insights to leadership on performance trends, process gaps, risks, improvement opportunities, and platform adoption.
• Support audit readiness by maintaining evidence, documentation, approval records, control reports, access-review artifacts, and compliance tracking.
• Help ensure ServiceNow technical teams follow defined processes, standards, and expectations across ITSM areas such as Incident, Request, Problem, Change, Knowledge, and Configuration Management.
• Partner with technical leads to identify process exceptions, recurring control failures, and opportunities to improve quality, compliance, and delivery speed.
• Maintain governance documentation, including review checklists, process standards, risk logs, architecture decisions, and reporting definitions.

Skills

Data analysis

Cybersecurity basics

IT governance

Change management

Stakeholder comms

Education

Bachelor's degree in Cybersecurity, Information Systems, Business Analytics, Computer Science, or related field

Tools

ServiceNow

Job description

L3Harris Technologies in Melbourne, FL, seeks an Associate, IT Business Security Analyst to support governance of ServiceNow and ONEHub. You will help ensure secure, standardized ITSM processes and measurable reporting across security, risk, and compliance functions.

Ideal candidates are pursuing or recently completed a bachelor’s in Cybersecurity, Information Systems, or IT; with familiarity in data analysis, cybersecurity basics, and IT governance.