ServiceNow GenAI Integration Engineer

Apple Inc.; Austin (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

Apple Inc. is seeking a Software Engineer (ServiceNow Developer) in the G&A Solutions Engineering group in Austin, TX. You will design and deliver ServiceNow solutions, integrate GenAI capabilities, and build scalable integrations across ITSM and HRSD.

Join Apple’s IS&T team to create intelligent, enterprise-grade features that improve employee experiences, with governance, performance, and scale at Apple’s typical pace.

Qualifications

• 5 years hands-on experience developing on the ServiceNow platform (ITSM, HRSD, or CSM).
• 5 years experience building REST/API integrations with external services.
• Bachelor's degree in Computer Science or relevant work experience.

Responsibilities

• Develop and configure ServiceNow applications, workflows, and UI components across ITSM, HRSD, and related modules.
• Build custom integrations between ServiceNow and Apple's internal GenAI services, exposing AI-powered features through Service Portal and Workspace UI.
• Design and implement GenAI-driven capabilities such as intelligent triage, automated resolution suggestions, conversational interfaces, and predictive analytics within ServiceNow.
• Collaborate with process owners, product teams, and infrastructure teams to translate requirements into scalable technical solutions.
• Develop Integration Hub spokes, REST/API integrations, and custom scripted components (Business Rules, Script Includes, Client Scripts, Flow Designer actions).
• Participate in technical design, code reviews, and platform governance to maintain a healthy, performant instance.
• Contribute to the end-to-end delivery lifecycle — from technical scoping through production deployment and support.

Skills

ServiceNow development

REST/API integrations

GenAI concepts

UI frameworks knowledge

Software engineering practices

Education

Bachelor's degree in Computer Science

Tools

ATF (Automated Test Framework)

ServiceNow UI Builder

ServiceNow Next Experience

Job description

Apple Inc. is seeking a Software Engineer (ServiceNow Developer) in the G&A Solutions Engineering group in Austin, TX. You will design and deliver ServiceNow solutions, integrate GenAI capabilities, and build scalable integrations across ITSM and HRSD.

Join Apple’s IS&T team to create intelligent, enterprise-grade features that improve employee experiences, with governance, performance, and scale at Apple’s typical pace.