Software Engineer, Enterprise Technology Services

Apple Inc.; Austin (TX); On-site; USD 120,000 - 150,000; Full time

Job summary

Apple Inc. seeks a Software Engineer for Enterprise Technology Services in Austin, TX.

You will lead AI-enabled transformation efforts, designing, developing, and overseeing automation implementation to streamline business processes using GenAI, orchestration, and production-grade solutions. The role requires strong OO design, Java patterns, hands-on debugging, and the ability to influence stakeholders through data-driven storytelling.

Qualifications

• 3+ years experience in application development.
• Experience building GenAI-based solutions.
• Strong understanding of OO techniques and Java patterns.
• Excellent analysis, problem solving and debugging skills.
• Experience tailoring automation and GenAI solutions for business needs.
• Experience as a technical thought leader influencing leadership decisions.

Responsibilities

• Tailored Implementation: customize automation solutions - Gen AI and workflow platforms.
• Technical Troubleshooting: resolve blockers during deployment and liaise with product teams.
• Technology & Innovation: evaluate AI/ML, IoT, and cloud tech for improvement.
• Stakeholder Engagement: influence C-suite decisions with data-driven insights.
• Business Function Embedding: understand workflows to address pain points.
• AI/System Integration: deploy and operationalize AI agents in production.
• Matrix Team Leadership: lead cross-functional global teams and manage vendors.
• Product Development: feed customer insights back to the core platform.

Skills

GenAI experience

OOP patterns

Troubleshooting

Executive storytelling

Cross-functional leadership

Java design patterns

Problem solving

Education

BS / MS in Computer Science or Software Engineering

Job description

Software Engineer, Enterprise Technology Services

Austin, Texas, United States Software and Services

Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other’s ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. It’s the diversity of our people and their thinking that inspires the innovation that runs through everything we do. When we bring everybody in, we can do the best work of our lives. Here, you’ll do more than join something — you’ll add something.

Description

A strong Engineer with experience in tech transformation, operating model set up, and experience in designing, developing, and overseeing the implementation of AI automation solutions that streamline business processes using artificial intelligence (AI), workflow orchestration, and process automation. Key duties include:

Responsibilities

• Tailored Implementation: Customizing Automation solutions - Gen AI, Process Automation platforms to function effectively in the business function's unique environment.
• Technical Troubleshooting: Solving complex technical blockers and debugging issues during deployment, acting as a liaison between business function needs and the product engineering team.
• Technology & Innovation: Evaluate emerging technologies, such as AI/ML, IoT, and cloud computing, to drive continuous improvement in efficiency and reliability.
• Stakeholder Engagement: Act as a technical thought leader, influencing C-suite decision-making through data-driven insights and executive storytelling.
• Business Function Embedding: Working alongside business functions to deeply understand their workflows and pain points.
• AI/System Integration: Deploying and operationalizing AI agents and complex data models within production environments.
• Matrix Team Leadership: Manage cross-functional global teams (engineering, IT, operations) and steer vendor performance to ensure projects are delivered on time, on budget, and safely.
• Product Development: Feeding customer insights back to the internal development team to improve the core platform.

Minimum Qualifications

• 3+ years experience in application development with proven track record of developing highly reliable and scalable systems.
• Experience in building solutions using GenAI.
• Good understanding of object oriented techniques, algorithms, Java design patterns and reusable component design.
• Strong analysis, problem solving, and troubleshooting skills
• Experience in Customizing Automation solutions - Gen AI, Process Automation platforms to function effectively in the business function's unique environment.
• Experience as a technical thought leader, influencing leadership decision-making through data-driven insights and executive storytelling.

Preferred Qualifications

• Passion for the customer, user experience and actioning user feedback.
• Experience in AgenticAI.
• Passion to use GenAI to build innovative solutions.
• Excellent prioritization and scheduling skills.
• Ability to deal with ambiguity.
• Attention to detail and the ability to master new applications and technologies quickly.
• Ability to thrive in a collaborative working environment within your team and cross-group.
• Strong analysis, problem solving, and troubleshooting skills.
• Focus on delivering with high quality code with unit and integration tests.
• Good understanding of relational and no-SQL database technology.
• Hands-on exposure to Agile methodologies.
• Passion for operational excellence and effective communication with cross-functional teams.
• BS / MS in Computer Science, Software Engineering or equivalent.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here - in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

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Apple accepts applications to this posting on an ongoing basis.