ServiceNow Functional Analyst

Derex Technologies Inc; Erie (Erie County); Remote; USD 90,000 - 120,000; Full time

Job summary

A leading company is seeking a ServiceNow Functional Analyst to work remotely on a contract basis. The role involves gathering requirements, designing solutions, and ensuring effective use of ServiceNow. Ideal candidates will have a strong background in ITSM and excellent communication skills.

Qualifications

• 5+ years of experience as a Functional Analyst with ServiceNow.
• Relevant ServiceNow certifications.
• Experience in process improvement methodologies (e.g., ITIL).

Responsibilities

• Collaborate with stakeholders to gather and document requirements.
• Design ServiceNow solutions based on business needs.
• Facilitate User Acceptance Testing (UAT) sessions.

Skills

ServiceNow Expertise

Analytical Skills

Communication

Project Management

Education

Bachelor’s degree in Information Technology

Bachelor’s degree in Business Administration

Tools

MS Word

Visio

Excel

Job description

Job Description

Role - ServiceNow Functional Analyst

Job Location - Remote

Job Type – Contract

Job Qualifications:

• Bachelor’s degree in Information Technology, Business Administration, or a related field.
• 5+ years of experience as a Functional Analyst, specifically with ServiceNow implementations or similar ITSM platforms.
• Relevant ServiceNow certifications.
• Experience in process improvement methodologies (e.g., ITIL) is a plus.
• Knowledge of Agile methodologies and project management tools is advantageous.

Required Skills:

• ServiceNow Expertise: Strong understanding of ServiceNow modules, functionalities, and best practices, including ITSM, ITOM, and CMDB.
• Analytical Skills: Excellent analytical and problem-solving abilities to assess business needs and propose effective solutions within the ServiceNow platform.
• Communication: Strong verbal and written communication skills to convey technical concepts to non-technical stakeholders and facilitate collaboration.
• Technical Proficiency: Familiarity with ServiceNow configuration and reporting capabilities, MS Word, Visio, Excel.
• Project Management: Ability to manage multiple priorities and projects, working effectively in a fast-paced environment.

Key Responsibilities:

Requirements Gathering : Collaborate with business stakeholders to gather and document functional requirements specific to ServiceNow modules (e.g., Incident Management, Change Management, Problem Management).

Solution Design : Should be able to contribute in designing ServiceNow solutions based on business requirements, ensuring alignment with best practices and organizational goals.

Process Mapping : Analyze and document existing workflows within ServiceNow, identify inefficiencies, and recommend enhancements to improve service delivery.

User Acceptance Testing (UAT) : Facilitate and participate in UAT sessions, ensuring that the configurations meet business needs and are user-friendly.

Training and Support : Develop training materials and conduct training sessions for end-users, ensuring they understand how to utilize ServiceNow effectively.

Documentation : Maintain comprehensive documentation of business processes, functional specifications, and technical configurations within ServiceNow.

Collaboration : Work closely with technical teams (developers, system administrators) to ensure seamless integration and implementation of ServiceNow solutions.

Continuous Improvement : Monitor system performance and gather user feedback to identify opportunities for ongoing enhancements and optimizations within ServiceNow.

Regards,

Manoj

Derex Technologies INC

Contact : 973-834-5005 Ext 206

Qualifications:
Additional Information

All your information will be kept confidential according to EEO guidelines.