ServiceNow Engineer (Omaha, NE)

Firstnational; Omaha (NE); Hybrid; USD 79,000 - 131,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k with matching contributions

Time Off Programs

Health Savings Account

Employee Banking

Growth Opportunities

Tuition Assistance

Disability Insurance

Job summary

FNBO is seeking a Systems Analyst to join a Delivery team and refine user stories, tasks and acceptance criteria within a Scrum framework. You will collaborate with the Capability Owner and Program Analyst to ensure clarity and readiness for Sprint Planning.

The role involves participating in all Scrum ceremonies, supporting the backlog grooming, and ensuring timely issue resolution with cross-functional teams. A hybrid work setup is anticipated, with both in-office and remote days.

Qualifications

• Bachelor’s degree in MIS/CS or related field; 3+ years in IT environment.
• Strong debugging skills and ability to automate day-to-day tasks.
• Experience automating file transfers with Unix/Windows scripting.
• Ability to deploy SSL certificates and ensure compliance with audit and security standards.
• Oversee environments for high availability and create services/adapters.

Responsibilities

• Collaborate with Business Units to understand issues, update work in progress, and resolve in a timely manner.
• Provide 24x7 critical incident response and resolution for supported systems.
• Administration of internal systems, servers and components and engage in Continuous Improvement
• Work with Capability Owner, Program Analyst and Scrum Master to groom the User Story backlog and ensure stories ready for Sprint Planning
• Partner with Testers and Developers to refine User Stories and Acceptance Criteria.

Skills

Strong Debugging Skills

Unix/Windows scripting

Oral and written communication

Production Support experience

SSL certificates deployment

Education

Bachelor’s Degree in MIS/CS or related field

Tools

SSL certificates

Job description

At FNBO, our employees are the heart of our story and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success.

Summary of the Job:

Systems Analysts are assigned to one Delivery team within a Program. This individual is responsible for working closely with the Delivery team to refine User Stories, Tasks and Acceptance Criteria. The Systems Analyst collaborates with the Capability Owner and Program Analyst to research and validate requirements and make sure that the Delivery team has clarity in regards to User Stories and Tasks. The Systems Analyst attends all Scrum ceremonies and is accountable for ensuring that User Stories are ready for Sprint Planning.

About This Role:

Systems Analysts are assigned to one Delivery team within a Program. This individual is responsible for working closely with the Delivery team to refine User Stories, Tasks and Acceptance Criteria. The Systems Analyst collaborates with the Capability Owner and Program Analyst to research and validate requirements and make sure that the Delivery team has clarity in regards to User Stories and Tasks. The Systems Analyst attends all Scrum ceremonies and is accountable for ensuring that User Stories are ready for Sprint Planning.

Key Responsibilities

Collaborate with Business Units to understand issues, update work in progress, and resolve in a timely manner Provide 24x7 critical incident response and resolution for supportedsystems. Administration of internal system, servers and components and engage in Continuous Improvement

Job Qualifications

Bachelor’s Degree in Management Information Systems, Computer Science or other technology related field or equivalent years of experience 3+ years of experience in information technology environment Production Support Experience Strong Debugging Skills Experience automating day-to-day file transfer tasks with Unix/Windows scripting Ability to create , install and replace SSL certificates. Ability to deploy standards and procedures to comply with Audit, Configuration, and Security Oversee the installation and maintenance of environments for high availability, creating services, adapters and configuring property files to implement file transfer solutions. Strong oral and written communication skills to enable the on-boarding process across delivery teams Works with the Capability Owner, Program Analyst and Scrum Master to continually groom the User Story backlog Supports the Program Analyst in writing User Stories and Acceptance Criteria Researches questions on how the functionality is implemented Partners closely with Testers and Developers to ensure User Stories are refined and available for Sprint Planning Communicates business requirements in technical terms

The Ideal Candidate for This Role:

Preferred Qualifications

Direct experience supporting Managed File Transfers environment

Experience working with the business unit to gather acceptance criteria for user stories

Candidates must possess unrestricted work authorization and not require future sponsorship.

Compensation:

Compensation range (base pay): $79,363.00-$130,949.00

This role may have a specific starting pay within this range.

Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.

Work Environment:

It is anticipated that the incumbent in this role will work in a hybrid capacity, balancing in-person collaboration three (3) days a week with remote flexibility two (2) days a week. As part of our team, you'll experience the energy and relationship-building of face-to-face collaboration while still enjoying the flexibility of remote workdays. We provide the tools and technology to ensure seamless transitions between work environments, supporting your productivity wherever you are. Please note that work location is subject to change based on business needs.

Benefits Overview:

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Time Off Programs
• Health Savings Account (HSA)/Dependent Care
• Employee Banking
• Growth Opportunities
• Tuition Assistance
• Short-Term/Long-Term Disability Insurance

Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/

For additional information regarding compensation and benefits, e-mail FNBO at [e-mail]. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.

Job number: R-20261812

Equal Opportunity & Belonging:

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves-no matter their role or where they are in their journey.

Learn more here.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

to download 'EEO is The Law' Self-Print Poster

to download 'EEO is The Law' Supplement for Federal Contractors

to download 'EEO is The Law' GINA Supplement

FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC

FNBO follows federal law regarding the use of marijuana

(this applies to all non-California applicants)

Application Deadline:

All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.