ServiceNow Engineer II - Platform & Integrations Expert

faithtechnologies; Menasha (WI); On-site; USD 95,000 - 130,000; Full time

Job summary

Faith Technologies is seeking a ServiceNow Developer to design, build, and maintain platform components across ITSM, ITOM, and ITAM. You will implement Business Rules, Script Includes, and UI policies, while expanding integrations with external systems via REST/SOAP and MID Server, and supporting CMDB accuracy.

Collaborate with CMDB teams and stakeholders, guide junior staff, and contribute to upgrade cycles. Expect a 7–5, Monday–Friday schedule with 0–5% travel.

Qualifications

• Education: Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent experience.
• CSA certification required.
• Experience: 3-8 years of ServiceNow development experience and proficiency in ServiceNow scripting, APIs, integrations, CMDB/Discovery, and core modules.

Responsibilities

• Design, build, and maintain Business Rules, Client Scripts, UI Policies, UI Actions, and Script Includes.
• Develop and maintain Flow Designer flows and Integration Hub automations to streamline business processes.
• Configure and extend ServiceNow modules (e.g., ITSM, ITOM, ITAM) to meet evolving business requirements.
• Build and maintain custom applications and Service Portal enhancements as needed.
• Design and maintain REST/SOAP integrations and MID Server connections between ServiceNow and third-party systems.
• Configure and maintain CMDB classes, relationships, Discovery, and Service Mapping, in coordination with the CMDB Manager, to support accurate configuration data.
• Troubleshoot integration and data flow issues, performing root-cause analysis and implementing fixes.
• Support semi-annual platform upgrades, including impact analysis, customization remediation, and regression testing.
• Serve as a Tier 2/3 escalation point for complex platform issues, resolving tickets beyond Business Systems Administrator scope.
• Maintain Update Sets and support source control and release management processes for platform changes.
• Gather and analyze business requirements from stakeholders and translate them into technical designs.
• Provide technical guidance, code review, and mentorship to Business Systems Administrator staff.
• Create and maintain technical documentation for developed solutions, integrations, and customizations.
• Performs other related duties as required and assigned.

Skills

ServiceNow development

Scripting

APIs

CMDB/Discovery

ITSM

ITOM

ITAM

Flow Designer

Integration Hub

Service Portal

Education

Bachelor's degree in IT / CS

CSA certification

Tools

REST/SOAP

MID Server

ServiceNow

Discovery

Job description

Faith Technologies is seeking a ServiceNow Developer to design, build, and maintain platform components across ITSM, ITOM, and ITAM. You will implement Business Rules, Script Includes, and UI policies, while expanding integrations with external systems via REST/SOAP and MID Server, and supporting CMDB accuracy.

Collaborate with CMDB teams and stakeholders, guide junior staff, and contribute to upgrade cycles. Expect a 7–5, Monday–Friday schedule with 0–5% travel.