Senior ServiceNow Engineer: Platform & Integrations Lead

FTI; Menasha (WI); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive compensation

Career development

Flexible benefits package

Job summary

Faith Technologies, Inc. (FTI) is seeking a senior ServiceNow Engineer III to lead advanced platform development, enterprise integrations, and ongoing optimization of the organization’s ServiceNow environment.

You will mentor junior engineers, design ITSM modules, APIs, flows, and custom applications, and partner with platform architects to deliver scalable, secure solutions that meet business needs.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent experience.
• 10+ years of ServiceNow development/engineering experience, including advanced server-side and client-side scripting.
• Travel: 0-5%
• Work schedule: 7 AM–5 PM, Mon–Fri; may be required any time to meet business needs.

Responsibilities

• Develop and enhance ServiceNow functionality using server-side and client-side scripting.
• Design, develop, and configure ITSM modules, Service Catalog, Flow Designer, and custom applications.
• Design and configure Service Catalogs, Catalog APIs, Order Guides, ACLs, Roles, and Workspaces.
• Build and customize Employee Center, portals, widgets, and UI Builder interfaces to support business requirements.
• Create REST and Scripted REST APIs, Flow Designer flows, and Integration Hub automations connecting ServiceNow with enterprise systems.
• Design and support integrations with external systems, including SSO and Service Graph Connectors.
• Evaluate and implement AI-enabled automation use cases (e.g., Now Assist, Predictive Intelligence).
• Troubleshoot and resolve complex technical issues related to ServiceNow functionality, performance, and data integrity across environments.
• Support platform upgrades, instance cloning, and multi-instance environments; collaborate with CMDB Manager on design.

Skills

Scripting

Platform development

Mentorship

Code reviews

Documentation

Education

Bachelor's degree in IT/CS

Tools

REST APIs

Flow Designer

Integration Hub

UI Builder

Job description

Faith Technologies, Inc. (FTI) is seeking a senior ServiceNow Engineer III to lead advanced platform development, enterprise integrations, and ongoing optimization of the organization’s ServiceNow environment.

You will mentor junior engineers, design ITSM modules, APIs, flows, and custom applications, and partner with platform architects to deliver scalable, secure solutions that meet business needs.