ServiceNow Engineer

MANTECH; Miami (FL); On-site; USD 110,000 - 150,000; Full time

Job summary

MANTECH in Doral is seeking a ServiceNow Engineer to join our team. You will design, configure, and customize enterprise ServiceNow applications, including ITSM/ITOM/ITAM, and build automated workflows and integrations.

The role requires a strong background in JavaScript, REST/SOAP, HTML/CSS, and workflow orchestration, with 5+ years (or equivalent) of relevant ServiceNow experience. A current TS clearance and experience with DoD environments are highly valued.

Qualifications

• Bachelor’s or higher in a related field with 5+ years in ServiceNow engineering or development.
• Proven design, development, and admin experience on enterprise ServiceNow solutions.
• Strong JavaScript, REST/SOAP, HTML/CSS, and workflow orchestration skills.

Responsibilities

• Design, configure, develop, and customize ServiceNow apps, workflows, and portals.
• Implement and maintain ITSM, ITOM, ITAM modules and custom apps across networks.
• Develop automated workflows, scripts, REST/SOAP integrations, and orchestrations.
• Collaborate with teams to translate needs into technical solutions.
• Troubleshoot, upgrade, patch, and tune ServiceNow instances.
• Maintain baselines, docs, and update set release controls.
• Suggest and implement process improvements for scalability and UX.

Skills

ServiceNow

JavaScript

REST/SOAP

HTML

CSS

Workflow orchestration

System administration

Education

Bachelor's degree in CS/IT/SE

Master's degree

Associate's degree

High school diploma

Job description

MANTECH seeks a motivated, career and customer-oriented ServiceNow Engineer to join our team in Doral, FL.

Responsibilities Include But Are Not Limited To

• Designing, configuring, developing, and customizing enterprise ServiceNow applications, workflows, and service portals.
• Implementing and maintaining ServiceNow ITSM, ITOM, ITAM, and custom business application modules across mission networks.
• Developing automated workflows, custom scripts (JavaScript, HTML, Jelly), REST/SOAP API integrations, and orchestration pipelines.
• Collaborating with cross-functional technical teams, system administrators, and stakeholders to translate operational needs into technical solutions.
• Conducting system diagnostic troubleshooting, platform upgrades, patch management, and performance tuning for ServiceNow instances.
• Maintaining system configuration baselines, baseline documentation, and update set release controls.
• Recommending and implementing continuous engineering process improvements to optimize platform scalability and user experience.

Minimum Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field with 5+ years of experience in ServiceNow engineering or platform development.
  • OR a master’s degree and 3+ or more years of relevant experience
  • OR an associate’s degree and 7+ or more years of relevant experience
  • OR a high school diploma and 9+ or more years of relevant experience
• Proven experience designing, developing, and administering enterprise ServiceNow platform solutions and custom modules.
• Strong background in JavaScript, Web Services (REST/SOAP), HTML, CSS, and ServiceNow workflow orchestration.
• Experience maintaining platform baselines, configuration management controls, and instance patch update cycles.
• Experience creating, maintaining, and communicating complex technical engineering documentation and architecture diagrams.

Preferred Qualifications

• Relevant professional certifications such as Certified ServiceNow System Administrator (CSA) or Certified ServiceNow Application Developer (CAD).
• Prior experience supporting U.S. Military Command operations, Combatant Command environments, or Department of Defense enterprise technical environments.
• Familiarity with ITIL framework, DevSecOps deployment practices, and DoD STIG compliance automation.
• Demonstrated ability to collaborate effectively across multi-disciplinary engineering teams in fast-paced operational environments.

Clearance Requirements

• Must hold a current/active top secret security clearance.

Physical Requirements

• Must be able to remain in a stationary position 50%.
• Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Frequently communicates with co‑workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.